The Golden Arches is a gleaming example of how to scale a business globally. In Australia, there are already more than 1000 restaurants across the country and the fast food giant has a taste for more.

In this podcast McDonald’s Australia’s chief restaurant officer Cameron Newlands discusses how the brand is responding to the demands for convenience, the challenges of adopting sustainable measures, and staying competitive.

Cameron highlights some of the challenges of growth, including the misconception that Macca’s isn’t recruiting new franchisees. It is fired up to bring onboard new franchisees from a variety of backgrounds, and Cameron unpacks some of the rigours and benefits of the recruitment process.

Matt Whyte is general manager of distribution growth at Lendi, the digital loans business which merged with the iconic mortgage broker, Aussie. Matt has more than 15 years experience with Aussie and is also a seasoned franchise executive, so he is well placed to talk about business expansion.

When Peter Pattison fell in love with French patisserie it changed his life. After training as a patissiere, Peter put his skills to work and with his wife Michelle opened their first patisserie in Sydney.

Today Peter heads up a chain of 17 Pattison Patisseries. and has plans to develop and grow the brand.

In this podcast we chat about scaling a business, nurturing loyalty and longevity in a team, leading from the front and what’s next for the brand.

Peter Taunton is the founder of Lift Brands, the US-based parent company of Snap Fitness and one of the largest wellness brands in the world. 

In this podcast we talk about his childhood experiences with business from selling popcorn outside his father’s grocery store to lessons learned about leadership. We talk about scaling a business from one fitness studio to a global chain, about business failure, and what motivates him after 35 years of building businesses.

In this podcast Angus explains how he flipped 7-Eleven’s traditional hierarchy to a highly-accountable, agile structure.

The Cheesecake Shop is an iconic Aussie brand that started out as a family-owned cake shop, back in 1991, and recently celebrated the opening of its 200th Australian store.

Scott Bush has led the brand for the past nine months, after an impressive 20+ years in a variety of roles at Domino’s. In this podcast we talk about what has informed his leadership, the importance of customer experience, and how he plans to accelerate the growth and development of this niche business.

Scott talks about the family-focus that’s at the heart of The Cheesecake Shop and the mission to bring the brand closer to more Australians, opening 15 to 20 stores a year.

From a brand refresh to bringing more theatre to the stores, Scott reveals there are exciting times ahead for this much-loved retail chain.

Former mechanic turned corporate leader Steve Grossrieder heads up Jax Tyres & Auto, taking the business into the shiny new world of electric vehicles and sustainable initiatives through the Future Fit program.

Customer experience is at the heart of the revamped, renamed and revitalised vehicle service chain.

Over the past three years Steve has been named a CX Leader of the Year, and the overall business awarded for the Best CX Transformation and the Best Customer Experience.

In this podcast Steve, managing director and CEO, reveals how important CX is to the success of the business, what leadership looks like, and how to adapt to the market.

What does it take for a brand to keep trading for 100 years? The US mobile tool retailer Snap-on Tools operates in a niche marketplace and has been trading in Australia for 35 years. And for 31 of those years Ajit Ponnambalam has been part of the business. So what’s the secret to its success?