This episode is focused on fresh reflections and highlights from our episodes on Empathy. First up is TedxSpeaker and Brand Expert Maria Ross, who will discuss how empathetic work cultures give businesses a competitive edge. Reflecting on this episode, best-selling author and speaker Lisa Earle McLeod talks about how sales teams who truly want to make a difference, outsell transactional sellers. So tune in for this empowering episode!

Tune in for highlights from our most popular episodes on Trust and Listening. With fresh reflections from our host, George Brontén, you will hear former hostage negotiator Kirk Kinnell, share his training models for conflict resolution, decision margin, and de-escalation of force. The sales expert who literally wrote the book on Trust-Based Selling, Charles H. Green, follows up with how to build long-term relationships through customer collaboration. This episode is not to be missed!

Enjoy some of the best clips on cognitive biases and coaching in this episode. Howard Brown, CEO & Founder of RingDNA delivers excellent takeaways on cognitive biases. You will also hear expert coaching advice from elite sports coach, Kjell Enhager, along with top sales expert Keith Rosen. You won’t want to miss learning how to defeat the inner demons that kill deals!