All good things must come to an end, including the Strategic Growth Podcast. Episode 200 ends a series of conversations we began back in 2017 to help entrepreneurs, business owners and decision-makers better understand how to be successful in the real world. We end with a customer service training lesson based on a very recent experience of mine, with advice on how to better prepare your team to avoid these same mistakes no matter what industry you're in.

What started as "Conversations with The Golding Group" https://bit.ly/GGConvo evolved into the #NeoMarketing Podcast https://bit.ly/NMPYouTube and eventually the Strategic Growth Podcast. All of the content we have created since 2017 will remain online and available to all. If this is your first time or two hundredth time listening, go back though our catalog and engage episodes that could benefit you the most.

The Strategic Growth Podcast offers expert business insights, interviews with thought leaders and business plan triage for business owners, start-ups or anyone with a specific business problem. Listen/Stream/Subscribe to the podcast at https://bit.ly/StrategicGrowthPodcast.

Before the Strategic Growth Podcast and before the NeoMarketing Podcast, we recorded three pilot episodes called "Conversations With The Golding Group." These 3 episodes became the prototype for our current podcast and video interview series. As the podcast/video series comes to an end, we look back at these first three shows to see how the advice holds up. (Spoiler Alert: it does!)

Ep1: Crisis Management in the Real World We discuss the real-world application of crisis management protocols. This is an informative six minutes for any business owner, director or manager.

Ep2: Strategic Communication Planning We discuss Strategic Communication Planning as it directly relates to business success.

Ep3: Business Process Management (BPM). We discuss internal and external communication, audience development and other efficiency and profitability factors. This is a very insightful 10-minute discussion about all things associated with BPM.

The Strategic Growth Podcast offers expert business insights, interviews with thought leaders and business plan triage for business owners, start-ups or anyone with a specific business problem. Hosted by Kyle Golding, entrepreneur and Chief Strategic Idealist for The Golding Group. Listen/Stream/Subscribe at https://bit.ly/StrategicGrowthPodcast

Special guest Cara Evans is the Director of AXIS business incubator powered by Francis Tuttle Technology Center, immediate past chair of the Oklahoma Venture Forum and long-time entrepreneur whose economic development journey has come full circle.

Evans was previously at Autry Technology Center, where she specialized in innovation, economic development, business consulting and entrepreneurship. She has also taught business and technology courses at several other technology centers and junior colleges. In the private equity and Oklahoma startup ecosystem, she remotely manages deal flow for EncompassFSI/Private Partners Opportunity Fund, which has participated in and invested in companies in Oklahoma, Texas and Kansas.

The Strategic Growth Podcast offers expert business insights, interviews with thought leaders and business plan triage for business owners, start-ups or anyone with a specific business problem. Hosted by Kyle Golding, entrepreneur and Chief Strategic Idealist for The Golding Group. https://bit.ly/StrategicGrowthPodcast