Summary

In this episode, Chiou Chan shares his journey from being the second employee at Salesforce in Asia to leading nonprofit growth with AI. He discusses the role of Salesforce in scaling startups, the transformative impact of AI on nonprofit operations, and personal growth insights. Chiou also emphasizes the importance of planning and resilience, offering a book recommendation for mental toughness.

Takeaways:

• Chiou Chan was the second employee at Salesforce in Asia.
• Salesforce played a key role in scaling startups.
• AI is transforming nonprofit operations.
• Chiou emphasizes the importance of planning and resilience.
• He recommends 'Can't Hurt Me' by David Goggins for mental toughness.
• Chiou shares insights on personal growth and leadership.
• The episode highlights the need for evolving with AI.
• Chiou discusses the challenges and rewards of nonprofit work.
• He reflects on the significance of giving back.
• The conversation includes a focus on training plans and endurance.

Chapters:

• 00:00:00 Introduction and Early Career
• 00:00:00 Scaling Startups and Leadership
• 00:00:00 Nonprofit Sector and AI
• 00:00:00 Personal Growth and Endurance Sports

🎙 Guest: Praveen Khurana
🎧 Host: Abhinav Gupta

Praveen Khurana, VP of Digital Customer Success at Salesforce, joins us for an inspiring conversation on the evolution of learning, the future of AI-driven customer success, and what it means to stay adaptable in an ever-changing tech world.

💡 In this episode, we dive into:

• Growing up in a military family and lessons in adaptability

• The shift from on-prem LMS to Trailhead’s gamified learning

• Inside stories from India’s first computerized election (1998)

• The future of AI in learning and digital success engineering

• Salesforce’s unified vision for Trailhead, community, and customer success

• How to stay creative and relevant in the AI age

• His community work through Our Sparsh and why teaching keeps him grounded

📚 Mentions:

• Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue – by Nick Mehta

• Creativity, Inc. – by Ed Catmull

✨ "Be a lifelong student — your curiosity is your career’s biggest asset." — Praveen Khurana

🔗 Explore more episodes of TAGS Podcast: https://linktr.ee/tags_podcast

In this conversation, Shell Black shares his extensive journey in the Salesforce ecosystem, highlighting the evolution of Financial Services Cloud and the importance of specialization in consulting.

He discusses the challenges faced by smaller Registered Investment Advisors (RIAs) and the growing significance of AI in wealth management.

Shell emphasizes the need for effective people selection in leadership and the value of community connections fostered through events like Dreamforce.