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TCS+

By: TechCentral
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  • Summary

  • TechCentral's TCS+ is a business technology show that brings you interviews with leaders in South Africa's technology industry - and further afield. It showcases the latest products and services available to businesses large and small. In short, it offers in a window into what's possible. Episodes of TCS+ are sponsored.
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Episodes
  • Zuko Mdwaba on Salesforce and its SA and Africa growth plans

    Zuko Mdwaba on Salesforce and its SA and Africa growth plans
    Jul 11 2024
    Customer relationship management software giant Salesforce recently showcased the power of its latest artificial intelligence and cloud-based solutions to customers, partners and associates at Salesforce World Tour Essentials Johannesburg, held at the Kyalami Convention Centre in Midrand.
    In this episode of TechCentral’s business technology show, TCS+, Zuko Mdwaba, Salesforce area vice president/Africa executive and South Africa country leader, shares highlights from the event. He also provides insight into the company’s plans for South Africa and Africa.
    More than 2 200 global and local leaders attended the Salesforce event in Johannesburg, demonstrating the huge interest in AI and digital transformation in South Africa, with organisations from across a range of sectors eager to learn more about new technologies that will allow them to leverage their data more fully and grow their businesses.
    The Salesforce ecosystem of partners in the South African region has grown 34% year on year, but the most significant improvement is in the area of certifications, with an increase of 43% in the same period. These partners, Mdwaba explains in the TCS+ interview, are helping organisations across all sectors to raise employee productivity and transform with real-time insights and new levels of customer experience.
    Mdwaba shares data from International Data Corp, which shows Salesforce and its partner ecosystem is being fuelled by AI- powered cloud solutions and will generate US$5.8-billion in net new business between 2022 and 2028.
    In the interview, Mdwaba delves into:
    • The economic impact that the Salesforce ecosystem is going to have on South Africa in the next few years.
    • How the combination of CRM, cloud, data and trust is transforming organisations.
    • How Salesforce is ramping up its skills development and talent programme in Africa to build the workforce that will help drive its aspirations for the continent.
    Finally, he speaks about some of the infrastructural challenges on the continent and where the opportunities for technological innovation and business growth lie.
    Don’t miss the interview!
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    22 mins
  • Braintree on the psychology of software purchases

    Braintree on the psychology of software purchases
    Jul 10 2024
    Braintree’s Grant van der Westhuizen and Heath Huxtable tell TechCentral’s TCS+ business technology show about how to acquire software that solves present and future business needs.
    This might sound simple, but software purchases are complex and expensive. For companies to get their money’s worth, properly diagnosing the problem a new piece of software ought to solve and ensuring that the solution is futureproof are key to extracting the most value from a purchase.
    In this episode of TCS+, Huxtable – MD at Braintree – and Van der Westhuizen, the company’s business applications sales manager, tell TCS+ about important considerations companies should take into account when looking to solve business problems through software.
    Huxtable and van der Westhuizen delve into:
    • How customers don’t really know what they want because they tend to hyperfocus on solving pain points instead of looking at the bigger picture;
    • Balancing short-term vs long-term thinking in purchasing decisions;
    • The importance of unlocking value versus thinking of software as a grudge purchase;
    • The flexibility provided by the Microsoft suite of business applications;
    • How to balance personalised solutions with maintaining a consolidated view in multi-faceted business; and
    • How to deal with resistance from employees in implementation projects, especially where artificial intelligence is involved.
    Huxtable and Van der Westhuizen are passionate about using software to drive value creation in business, and their energy comes through vividly in this interview. Don’t miss the discussion!
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    23 mins
  • Moving to SAP S/4 HANA Cloud? What you need to know

    Moving to SAP S/4 HANA Cloud? What you need to know
    Jul 4 2024
    A 2023 report by International Data Corporation (IDC) found that an astonishing 96% of CIOs in South Africa plan to modernise their ERP applications using cloud services. Yet actual implementation has stalled.
    To discuss this, and what’s holding South African organisations back from cloud modernisation projects, TechCentral was joined on the TCS+ business technology show by executives from NTT Data (formerly Dimension Data) and SAP: NTT Data Middle East and Africa head of enterprise applications and cloud Brent Flint and SAP Africa head of partner ecosystem (MEA South) Nazia Pillay.
    Reasons for slow uptake, Flint and Pillay explained, include a perception that the costs involved are exceptionally high and the dire shortage of the right IT skills to handle these types of projects.
    In this episode of TCS+, Pillay and Flint unpack:
    • The history of the relationship between SAP and NTT Data and how the two companies work together today;
    • Why there is a pressing need for companies to modernise their ERP systems and move to cloud-based solutions;
    • The benefits of and costs associated with moving to SAP S4/HANA Cloud – what the software offers that legacy ERP systems can’t, and the benefits organisations can expect when migrating;
    • How best to deal with the critical IT skills shortage in South Africa, especially around these types of business application modernisation projects;
    • The risks associated with business application modernisation and how NTT Data and SAP help their clients address those risks upfront and during project implementation;
    • The role SAP S/4 HANA Cloud can play in modernising enterprise IT infrastructure and help organisations stay competitive;
    • The best practices companies should be aware of in achieving a successful migration to S4/HANA Cloud; and
    • What’s coming next from S4/HANA Cloud that companies should get excited about.
    If you’re in any way involved in enterprise IT, you don’t want to miss this discussion.
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    39 mins
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