In this episode of the 'Talk Retail to Me' podcast by The Parker Avery Group, Tricia Gustin, senior director Carrie Habel, and senior manager Dustin Wright discuss a recent store operations improvement project. They detail their innovative approach, including a capsized train-the-trainer strategy and deep store collaboration, to identify inefficiencies such as laborious administrative tasks and ineffective training practices. The project resulted in significant labor savings, improved processes, and enhanced backroom organization, illustrating the value of cross-functional collaboration and retailer engagement.

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Read the episode summary: https://parkeravery.com/behind-the-scenes-of-a-remarkable-store-operations-improvement-project/

Check out the case study: https://parkeravery.com/industry-experience/retailers-new-store-processes-and-training-boost-profit-and-efficiency/

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In this episode of Talk Retail to Me, Parker Avery’s Chief Executive Officer, Robert Kaufman shares his insights about the changing role of the retail chief supply chain officer.

Answering questions from a recent interview with media outlet, Modern Retail, Robert discusses how changes in consumer shopping behaviors, combined with global macroeconomic events and disturbances have added great complexity, challenges, and risks to the retail supply chain. These issues continue to prevent a reliable and consistent flow of goods for even the largest and most sophisticated retailers and have dramatically altered the chief supply chain officer’s role and impact on the company’s success.

Robert outlines new characteristics the executive-level supply chain and operations roles must possess to be successful as he addresses questions such as:

• What is pushing apparel brands into hiring new supply chain leaders or COOs?
• How have retail inventory planning and supply chain planning changed in recent years?
• What type of qualities are apparel brands looking for in their new chief supply chain officers?
• What are some of the major challenges that supply chain officers will face in the coming months?

Meet CEO Robert Kaufman: https://parkeravery.com/robert-kaufman/

Read the blog version: https://parkeravery.com/podcast-expert-qa-new-role-of-retails-chief-supply-chain-officer/

Read the article in Modern Retail: https://www.modernretail.co/operations/as-supply-chain-disruption-eases-apparel-brands-are-tapping-new-leaders-to-manage-operations/

Learn about Parker Avery’s supply chain consulting services: https://parkeravery.com/retail-consumer-goods-consulting/supply-chain-services/

Listen to more Talk Retail to Me podcasts: https://parkeravery.com/retail-podcast/

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In this episode of Talk Retail to Me, Senior Director and omnichannel expert Rob Oglesby shares his insights into how big box retailers are handling the in-store fulfillment of omnichannel orders. Answering questions from a recent interview with media outlet Modern Retail, Rob outlines the implications, challenges, and risks, even as this capability becomes critical to many retailers’ success.

Rob answers the following questions about in-store omnichannel fulfillment:

• What is the basic idea behind using stores as fulfillment centers?
• What is pushing this strategy to become popular among big box stores?
• What are some of the major benefits of in-store omnichannel fulfillment?
• Why is this strategy particularly popular with big box stores like Walmart, Ulta, and others?
• Do employees have dual identities as store associates and fulfillment center workers?
• How can retailers benefit from this type of fulfillment method?
• What are some of the risks or challenges of this type of strategy?
• How do you see this trend impacting the retail industry?

Read Parker Avery's expert guide to omnichannel order management and fulfillment: https://parkeravery.com/omnichannel-order-management-and-fulfillment/

Meet Rob Oglesby: https://parkeravery.com/rob-oglesby/

Listen to more Talk Retail to Me podcasts: https://parkeravery.com/retail-podcast/

Learn more about The Parker Avery Group: https://parkeravery.com/about-us/