As many financial entities adopt a digital first approach, digital inclusivity becomes more of a concern. What can be done to assist those who face challenges adapting? 

Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC shares their strategies with Howie Lim. 

Synopsis: The Business Times Branded Podcasts; finely curated, intelligent, thought provoking content for decision-makers. Inspired by the newsroom of your trusted partner.

Follow on audio apps Apple Podcasts, Spotify and Google Podcasts, or Google Home smart speaker devices. Produced by The Business Times, SPH Media.

This episode of Tech in Finance podcast is presented by OCBC.

Highlights:

00:58 How inclusive true digitalisation is

02:13 Digital first is not digital only

04:05 Digitally assisting when needed

06:20 Assisting less digitally savvy employees

09:29 Changing mindsets

11:16 Closing gaps in the transformation journey

More about:

OCBC Personal Banking Accounts
https://www.ocbc.com/personal-banking/deposits.page

OCBC Digital Silvers Programme
https://www.ocbc.com/personal-banking/campaign/silver-years-digital-workshops.page

OCBC Money Lock
https://www.ocbc.com/personal-banking/security/secure-banking-ways/ocbc-moneylock.page

Written and hosted by Howie Lim (howielim@sph.com.sg)

With Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC

Edited by: Howie Lim & Claressa Monteiro

Produced by: Howie Lim

Engineered by: Joann Chai Pei Chieh

Executive producer: Claressa Monteiro

A podcast by BT Podcasts, The Business Times, SPH Media

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