Episodios

  • RCD. What is it, and can you trust it? Numeracle Podcast Series

    RCD. What is it, and can you trust it? Numeracle Podcast Series
    Jul 9 2024
    RCD. What is it, and can you trust it? Numeracle Podcast Series, The biggest issue that we have globally, is a lack of established circles of trust “The biggest issue that we have globally, is a lack of established circles of trust,” Brett Nemeroff, VP of Engineering – Voice at Numeracle. “Just because someone sends you RCD doesn't mean that you'll instantly trust it and send it on to your customer. But really, for RCD to become effective, we need to standardize on a few things, such as methods and procedures for doing KYC, enforcement methodologies, if people do things that they're not supposed to do, what do we do to stop them from doing that, and then inter-carrier and inter-country trust relationships.” “Because of this, it's possible to send cryptographically verifiable end-to-end caller information, which really has never been possible before.” In this podcast we go deeper into RCD, rich call data. “RCD allows the data to be embedded inside of a shaken passport, which means that it's signed by the originating character that is expected to be performing KYC on the customer.” Adds Brett. “Because of this, it's possible to send cryptographically verifiable end-to-end caller information, which really has never been possible before.” We learn how RCD is part of Numeracle’s broader vision: “What we're trying to do is we're trying to help restore trust into communications.” In today’s recording we learn where RCD being used today, availability domestically and internationally, relevance to STIR/SHAKEN and if it be spoofed? As RCD gains traction, it becomes more central to commerce, communication and more. About Numeracle: Numeracle is an industry pioneer and leader with actionable solutions for legal callers that prioritizes their calling identity as the foundation to restoring trust in the voice channel and to their calls by removing barriers, like improper spam labels, from harming their phone numbers. Numeracle's Entity Identity Management™ (EIM) platform puts enterprise brands, BPOs, and service providers in direct control of their identity, which we vet and verify. Our EIM platform can also be used to manage branded communications, to improve call reputation with blocking and labeling prevention and spam label remediation, and we provide visibility into call display to ensure brand identity is presented as intended, with transparency and consistency. Our KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards.
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  • AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Podcast

    AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Podcast
    Jul 9 2024
    AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams, Podcast 1 of 3 When you bring a solution like Voca that's really designed all around Teams, all of a sudden, something very dramatic happens,” Director, Voca CIC Business Line Manager. Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC gives you the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model, and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center. In this first part of the three-part series, updating the TR community on AudioCodes, we learn have Voca delivers on the CX potential of Teams. “VOCA is our answer for the very... disruptive and exciting world of customer experience, but namely, the world of customer experience that finds itself consolidating with the UCaaS platform, in our case, of course, Microsoft Teams.” If you think about departments like sales, IT helpdesk, human resources, even a security team or travel desk, right? If you ask them, do you need contact center? They might say no, because not necessarily they even know what contact center is. But if you ask, the sales team, Do you need a better way to bring a call to the right person in the sales team? If you ask a security team, Do you need a better way of handling calls after hours? When you ask the HR department, Do you need some basic automation on the way into the department? The answer is going to be yes, all day long. And that is exactly the very dramatic kind of shift of the CX industry that we are supporting with VOCA is to really kind of supercharge every Teams user with those modern customer experience capabilities, democratizing them and spreading them to every potential department in the enterprise. Join us in this three part series as we take a closer look at AudioCodes Voca Conversational Interaction Center and related news over the course of this year. Visit www.audiocodes.com
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  • Rev.io aims to help service providers leverage global corporate IT spending surge, Podcast

    Rev.io aims to help service providers leverage global corporate IT spending surge, Podcast
    Jul 9 2024
    Rev.io aims to help service providers leverage global corporate IT spending surge, Billing and related services are critical to gaining traction, stickiness Corporate spending on technology is surging. IT spending is expected to grow by 6.8%. This correlates to a market of $5 trillion dollar. Were IT a country it would be larger than the whole economy of Japan. But how do service providers, who often were the very first technology sellers to their respective clients, remain in place and the vendor companies turn to as they seek to build their technology infrastructure? Evan Rice, President & COO of Rev.io says that they have a ready to go tool that maximizes that opportunity. “I believe it's really the end customer and in particular, the enterprise that is driving, we want you to do it all for us. The way to take advantage of that growth is you must have differentiated services, and that creates a lot of complexity inside of the business,” says Rice. “And it ultimately leads to needing tools that can manage that for you.” The way to take advantage of that growth is you must have differentiated services, and that creates a lot of complexity inside of the business, Evan Rice, President & COO of Rev.io Full View, Faster Time to Cash In this podcast Rice discusses have Rev.io, now combined with TigerPaw, can help the telecom community remain a central technology resource for their respective customers, whether that customer is using Teams or needing CCaaS services. “If I'm delivering services onsite, I need field tech management, dispatch, optimization of scheduling. I need reporting and analytics so that I can use that information,” says Rice. Rice notes that as the Rev.io platform evolves, its helping providers organize their traditional work, master their new offerings and more. “Those platforms will be combined to have a single 360 view of your customer, regardless of what service you're delivering to them.” Rice adds, Rev.io's payment offering will, “…not only just give you the visibility and faster reconciliation of those payments, but faster time to cash.” Along with capitalizing on growth and new offerings, Rice remains the viewers of a basic idea that some people might remember from the early days of TigerPaw: “It's easiest to bill for services that you've delivered, right? Visit www.rev.io Rev.io aims to help service providers
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  • Massdriver’s innovative platform and DevOps-as-a-Service offerings transform cloud infrastructure management, Podcast

    Massdriver’s innovative platform and DevOps-as-a-Service offerings transform cloud infrastructure management, Podcast
    Jul 8 2024
    Massdriver’s innovative platform and DevOps-as-a-Service offerings transform cloud infrastructure management, Podcast, Cory O'Daniel, CEO of Massdriver, discusses how Massdriver’s innovative platform and DevOps-as-a-Service offering are transforming cloud infrastructure management “If you have 150 software developers, 1,000 software developers, but then you have three, four, five, 10 people working in operations, you can actually start to get really good yields out of their time because they're not spending most of their day’s kind of drowning in technical debt,” says Cory O'Daniel, Co-Founder & CEO. In this episode Cory O'Daniel, CEO of Massdriver, discusses how Massdriver’s innovative platform and DevOps-as-a-Service offering are transforming cloud infrastructure management. Cory discusses the platform's robust features, the unique value it provides, and how it simplifies complex deployment processes. We delve into broader trends and challenges in the cloud and DevOps industry, providing valuable insights for resellers looking to stay ahead in the market. “The way MassDriver works for your operation teams is nothing changes except for the maintenance burden goes away. So you write your code the same way you do today. You use the same tools that you do today. You even put it into GitHub or Azure DevOps or whatever tool you're using for source code management the same way you do today,” says Cory O'Daniel, Co-Founder & CEO Massdriver’s cloud platform integrates advanced automation and orchestration tools to deliver a seamless infrastructure management experience. It supports a wide range of cloud environments, enabling businesses to deploy applications with a few clicks. Features include real-time monitoring, automated scaling, and robust security measures. Our DevOps-as-a-Service offering demonstrates the platform's capabilities, providing hands-on DevOps support, development of Terraform and CI/CD pipelines, and architectural guidance. This model showcases how resellers can leverage Massdriver to deliver comprehensive, high-value cloud solutions to their clients. About Massdriver: Massdriver is a pioneering cloud platform designed to streamline the deployment and management of applications across multiple cloud environments. We provide a unified interface that simplifies complex infrastructure tasks, allowing businesses to focus on innovation rather than operations. With Massdriver, organizations can easily deploy, monitor, and scale their applications, ensuring high performance and reliability. Our platform is tailored to meet the needs of resellers, offering comprehensive support and customization options to help them deliver exceptional value to their clients. Visit https://www.massdriver.cloud/
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  • Datagate enables white labeling with great service, simplicity and tax compliance, Podcast

    Datagate enables white labeling with great service, simplicity and tax compliance, Podcast
    Jul 8 2024
    Datagate enables white labeling with great service, simplicity and tax compliance, Podcast, “Get your tax compliance right so you can sleep at night” “Get your tax compliance right so you can sleep at night, says Mark Loveys, CEO, of Datagate Innovation. In this podcast, Mark makes the case for white label, and makes the case that having the right billing solution is critical to white label journey, from growing, preparing and finally selling the telecom centered business. Good billing means getting tax compliance right, as a key element. “You’re missing out on all that extra margin if you decide not to white label,” Mark adds. Mark tells us that it’s a combination of making sure your tax compliance is correct, and that the billing solution not only captures all the services sold but helps with customer care and development with new services and new billing. “What I would normally say to telecom retailers and MSPs is that a lot of them have their retirement strategy built into their business. They're wanting to grow the value of their business and that extra top line revenue coming through when you're billing the service and the extra margin is going to undoubtedly build the value of your business a lot faster, give you a much bigger retirement nest egg when you come to sell.” We learn about Datagate’s approach to helping clients build their brand. And often that’ a mix of technology, people and customer service. “What we're seeing all around the world where Datagate operates is that the smaller reseller, the managed service provider, typically has a much stronger relationship with their customer than the large telcos.” Better billing means better revenue now, improved growth and deeper brand loyalty over the long term. If you are building an MSP brand and business, it begins with the billing solution in use. Visit www.datagate.com Datagate enables white labeling
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  • Why host your 3CX license with Telin?

    Why host your 3CX license with Telin?
    Jul 5 2024
    Why host your 3CX license with Telin? Spencer Lee discuses the advantages of hosting your 3CX licenses with Telin Telin Blog We have been rolling out a series of video blogs, directed at the 3CX partner community. We think there are ways for the 3CX partners to make their sales even more profitable and to streamline their after sales needs. In this short reel, Telin CEO Spencer Lee discuses the advantages of hosting your 3CX licenses with Telin. We learn that their are big savings, lower costs and a private connection advantage. Keep your existing 3CX partner status and points Receive your eligible 3CX license discounts Proactively manage your licenses directly through Telin’s One.Console Tie your license key directly to your Telin hosted server for better monitoring and management 3CX partnership support Pre- and post-3CX sales support The Telin 3CX licensing program was built on the premise that one size does not fit all. Telin offers licensing options to meet every need, no matter how unique or personalized. Their pricing model is based on the number of simultaneous calls you need, not the number of extensions you may or may not use. When coupled with other Telin services, Telin's 3CX annual licensing program allows a partner to deploy a bulletproof PBX at a low per-user rate. With licensing options that range from four to 1024 simultaneous calls, there is no system too small or too large to fit in the 3CX ecosystem. Telin Video Blog: 3CX Licenses Learn more at www.telin.com Why host your 3CX license with Telin https://youtu.be/ek6YrOg8mf4
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  • Sinch offers path to RCS, major opportunities for commerce, improved CX, Podcast

    Sinch offers path to RCS, major opportunities for commerce, improved CX, Podcast
    Jul 2 2024
    Sinch offers path to RCS, major opportunities for commerce, improved CX, Apple to roll out RCS support in fall 2024 “RCS means that any messaging experience, whether you have an iPhone or an Android device, will have that richness,” says Robert Gerstmann, Chief Evangelist & Co-Founder of Sinch. “SMS is largely a one-way medium, whereas RCS is a two-way medium,” adds Gerstmann. “The marketing message not only get delivered to the handset, as you will know on SMS, but actually read by the consumer. And then RCS is conversational by nature. It's very easy to enable a two-way conversation. Now, this happens to an extent on SMS, especially in the US, but in many places of the world, for various reasons, technical and commercial, it doesn't really work on SMS.” Sinch recently alerted its clients about Apple’s intent to fully embrace RCS. Apple’s movement from reluctance to embracing of RCS, is significant in several ways. “That's going to come in September with the new release of iOS 18. something we're very, very excited about. Apple will bring another 1.4 billion people all over the world into the RCS ecosystem,” adds Gerstmann. “Apple demographic is typically the most affluent in each country. So the most valuable customers you can't reach.” “Even though Apple hasn't been explicit about it, at Sinch, we are convinced that Apple will not only support RCS for person-to-person communication between Android and iOS, iOS devices, but also RCS business messaging. Essentially enabling companies to communicate with their consumers all over the globe through RCS. And we believe this is going to be a huge shift in the market, possibly the biggest shift since SMS became kind of the standard way in mobile messaging for how businesses and consumers communicated.” In this podcast we learn about the importance of RCS, and we hear about transformative use cases. Gerstmann lays out Sinch’s plan to help ready the path for this tectonic shift. Commerce occurs on the phone and RCS appears to be way that commerce will happen. Sinch is pioneering the way the world communicates. More than 150,000 businesses — including many of the world's largest tech companies rely on Sinch's customer communications cloud to improve customer experience through mobile messaging, voice, and email. Robert Gerstmann is the Chief Evangelist and Co-Founder of Sinch. Gerstmann defines himself as brand ambassador for Sinch, driving the business growth strategy by providing input and direction to product and technology roadmaps. He has deep experience with the needs of the enterprise. Visit https://www.sinch.com/ Read More RCS statistics: 30 things you need to know in 2024 Micromania-Zing: RCS brings big boost to brand visibility and customer interaction Picard: Boosting engagement over the holiday season with RCS Guide: How to make a compelling business case for RCS
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  • Ooma AirDial works where copper lines are disappearing, Podcast

    Ooma AirDial works where copper lines are disappearing, Podcast
    Jun 24 2024
    Ooma AirDial works where copper lines are disappearing, Podcast, “Anything, that has a copper line, Ooma AirDial would work for” “There's no failover delay.” “Anything, that has a copper line, Ooma AirDial would work for” says Clint Fitch of Ooma. The long reign of copper is over. The sunset of copper’s once ubiquitous presence is underway. Elevators. Fire and emergency phones. Lines once dedicated to fax traffic. The way copper was deployed, in so many places over such a long period of time, can make it difficult for organizations to even know what they own, what they are paying for, in real time, and what needs to be replaced. In this podcast we learn that a good first migration step is to figure out what you have. It turns out organizations sometimes discover lines and charges that are literally being unused. “We always recommend that customers go and do an audit. And it's just as simple as taking your phone bill and going literally line by line and figuring out, yes, we're using this line,” adds Clint. Clint discusses the Ooma AirDial, a full end-to-end POTS replacement solution. We learn that whether its replacing a now possibly expensive line, still dedicated to FAX traffic, or to replace hard to reach places such as emergency phones or end points on on elevators, Ooma AirDial offers a robust solution with straightforward implementation, and a replacement that does not drop calls. “It completely replicates all the voice packets across two links, so the wired Ethernet link and then the wireless LTE link. This is an active-active technology, meaning that it's essentially best packet wins,” says Clint. The product carries technology preventing failover. “There's no failover delay.” “Whatever the best packet is, the first one that gets there, because jitter and latency are not good for voice. Whichever one gets there first, that's the one we use.” https://www.ooma.com/airdial https://youtu.be/unBviCdcO-c
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