In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, and Nicole Leinbach, founder of Retail Minded, delve into their extensive retail experiences. They discuss evolving consumer behaviors, the critical role of community collaboration for small businesses, and the impact of different generations on retail. Nicole shares her retail journey, inspired by her childhood shopping trips, highlighting the importance of exceptional customer service. They also explore innovative marketing ideas, including Nicole's launch of the first sexual wellness trade show, "Stimulate." The episode underscores retail's dynamic nature and the joy in the journey.

Nicole Leinbach is the Founder and Publisher of RetailMinded.com, a well-respected retail industry resource that has been recognized worldwide for its leading business insight since 2007, and the nation's first B2B trade show + conference dedicated to sexual wellness, STIMULATE. With a core concentration on independent retailers, small businesses, community, technology and how the various touch points of commerce influence modern merchants, Leinbach is a frequent guest and contributor to various media outlets that have included The Today Show, Forbes, Entreprenuer.com and countless B2B publications.

Additionally, Leinbach has supported American Express’s Small Business Saturday as a Spokesperson and is the Author of the book “Retail 101: The Guide to Managing and Marketing Your Retail Business” from McGraw-Hill. Recognized within the top 10 out 100 worldwide retail thought leaders since 2015 – including having held the #1 spot – and a retail “futurist” for IBM, Leinbach is also the Co-Founder of the Independent Retailer Conference.

In March 2022, Women’s Wear Daily recognized Leinbach as one of the most inspiring 25 women in retail and in October of 2023, Leinbach was recognized as one of the nations top leaders within ESG from WWD for her work with STIMULATE: A B2B Sexual Wellness Trade Show. Based in Denver, Leinbach is a mom of 4 and 3 dogs. Learn more about Leinbach at RetailMinded.com.

Chris was involved from the very beginning of Ted Baker in 1988 and headed up the Retail Team for over 30 years as the company's Global Retail Director. During this time, Chris was responsible for many aspects of Ted's unique retail style and is considered one of the leading lights of the drive to create 'retail theatre.' Since leaving the brand in 2017, he has been busy as a Non-Executive Director of several companies and providing retail insight for leading consulting firms' private equity houses. Chris recently launched his sustainable fashion brand, KIT London.

Shawn D. Nelson is the author of Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story. He is the founder and CEO of the Lovesac Company, which designs, manufactures, and sells such furniture as modular couches and bean bag chairs. Nelson holds a BA in Mandarin Chinese from the University of Utah and a Master’s degree in Strategic Design and Management from Parsons, The New School for Design in New York City, where he later became an instructor.