Cory’s company, Simplesat, excels in developing user-friendly surveys and dashboards that allow businesses to analyze and understand customer feedback comprehensively. Today, we dive into the powerful strategies behind successful customer feedback management and the benefits of using advanced tools to enhance customer satisfaction.

Cory shares his journey from co-founding Pronto Marketing to building Simplesat into a leading feedback management platform. He discusses the challenges and rewards of starting a SaaS company, the importance of designing effective surveys, and key methods for increasing survey engagement and response rates.

Discover how utilizing customer feedback can revolutionize your business’s growth trajectory through strategic planning, effective analysis, and maintaining high client satisfaction. Cory also talks about his passion for creating fun and engaging surveys that not only collect data but also enhance the customer experience.

Learn about the importance of measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), understanding the analytics behind these metrics, and using this data to make informed business decisions. Cory provides actionable insights on how to get started with customer feedback management, improve your survey strategies, and leverage feedback to scale your business.

If you’re looking to optimize your customer feedback process, enhance your service offerings, or scale your operations, this episode is packed with practical advice and valuable insights.

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In this episode of The Agency Hour Podcast, join Troy Dean as he chats with Mike Spratt, Managing Director and Owner of Gherkin Media. Mike specialises in helping agencies achieve exponential growth through strategic acquisitions, turning struggling businesses into thriving assets. He provides valuable insights into the acquisition process, sharing practical tips on how to seamlessly integrate new agencies and maximise their potential.

Mike’s company, Gherkin Media, excels in acquiring and revitalising small to medium-sized agencies, transforming them into highly profitable ventures. Today, we dive into the powerful strategies behind successful agency acquisitions and the benefits of growing your business through this method.

Mike shares his journey from running a single agency to building an Australasian powerhouse through strategic acquisitions. He discusses the challenges and rewards of acquiring other agencies, the importance of due diligence, and the key factors to look for in potential acquisition targets.

Discover how acquiring agencies can revolutionise your business’s growth trajectory through strategic planning, effective integration, and maintaining high client satisfaction. Mike also talks about his passion for helping agency owners unlock their potential through innovative acquisition strategies and thoughtful business practices.

Learn about the importance of building a sellable business, understanding the financial aspects of acquisitions, and the role of effective communication in ensuring a smooth transition. Mike provides actionable insights on how to get started with acquisitions, mitigate risks, and leverage this strategy to scale your agency.

If you’re looking to optimise your agency’s growth, enhance your service offerings, or scale your operations, this episode is packed with practical advice and valuable insights.

Handy Links:

Gherkin Media

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In this episode of The Agency Hour Podcast, join Johnny Flash as he chats with Mikael Dia, Founder of Funnelytics and a digital marketing expert. Mikael specializes in helping businesses optimize their marketing funnels through visual analytics, turning complex customer journeys into clear, actionable insights. He provides agencies with the tools they need to streamline operations and deliver exceptional results to their clients.

Mikael’s company, Funnelytics, excels in offering a powerful platform that visualizes marketing funnels, allowing agencies to map out and track the entire customer journey. Today, we dive into the transformative power of visual funnel mapping and the strategies for leveraging comprehensive funnel analytics.

Mikael shares his journey from running a digital agency to creating Funnelytics, addressing the intricate needs of marketers and business owners. He discusses the challenges and triumphs of developing a visual funnel tool, the importance of tracking user-based activities, and the secrets behind Funnelytics’ success.

Discover how visualizing funnels can revolutionize your agency’s workflow through strategic planning, data-driven insights, and effective marketing execution. Mikael also talks about his passion for helping agencies unlock their potential through innovative visualization and analytics.

Learn about the importance of creating irresistible offers, understanding customer journeys, and the role of precise data tracking in achieving business success. Mikael provides actionable insights on how to get started with Funnelytics, maximize the benefits, and seamlessly integrate this tool into your marketing strategy.

If you’re looking to optimize your agency’s operations, enhance your client conversion rates, or scale your services, this episode is packed with practical advice and valuable insights. Learn how to harness the power of visual funnel mapping to transform your agency and drive sustainable growth.

Handy Links:

Funnelytics

MavCon

Paid Discovery

HighLevel

Get a Personalised Game Plan to Grow Your Agency

Take this online assessment and get recommendations based on more than 10 years of experience helping 4K+ agencies. This stuff works. Reduce the overwhelm and know exactly what to do next.

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