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The Airbnb Superhost

The Airbnb Superhost

By: Neil Harvey
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Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. Economics Leadership Management & Leadership Social Sciences Travel Writing & Commentary
Episodes
  • #093 The Guest Favourite Badge

    #093 The Guest Favourite Badge
    Dec 10 2025
    Neil dives into the significance of the 'Guest Favourite' badge, often overshadowed by the more well-known 'Superhost' badge. He explains how this badge serves as a powerful trust signal for potential guests, indicating that a listing consistently delivers exceptional experiences through great communication, cleanliness, and accuracy. Neil outlines the impact of earning this badge on booking rates and visibility, especially in competitive markets. KEY TAKEAWAYS The 'Guest Favourite' badge is a significant indicator of a host's ability to provide excellent guest experiences, enhancing trust and credibility for potential guests. Listings with quality badges, like the 'Guest Favourite', tend to have higher engagement and conversion rates, leading to quicker bookings and a more predictable flow of reservations. To earn the 'Guest Favourite' badge, hosts should focus on exceptional communication, rigorous cleanliness, accurate listings, thoughtful touches, proactive issue resolution, encouraging honest feedback, and keeping listings updated. Achieving the 'Guest Favourite' badge is about maintaining consistency in hosting practices rather than striving for perfection. A checklist can help ensure that all tasks are completed for every booking. Earning both the 'Superhost' and 'Guest Favourite' badges positions a host as a hospitality professional, attracting discerning guests and justifying higher nightly rates in competitive markets. BEST MOMENTS "Having a badge that publicly says, this host knows what they're doing, is a massive trust boost." "A well-maintained listing sends a clear sign of professionalism." "You should never push for a positive review, but inviting guests to share their experience is absolutely on point." "Getting the guest's favourite badge isn't about perfection. It's about consistency, kindness, and hosting with heart." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    18 mins
  • #092 Why Praising Guests Can Transform Your Hosting Experience

    #092 Why Praising Guests Can Transform Your Hosting Experience
    Dec 3 2025
    In this episode, Neil delves into the powerful principle of edification and how it can enhance your Airbnb hosting business. He explains why promoting others rather than yourself can lead to greater success and credibility. From the importance of genuine compliments to strategic guest interactions, Neil emphasises that building a community through the art of edification can significantly boost your bookings and reputation. KEY TAKEAWAYS Promoting others rather than yourself enhances credibility and likability. When you praise someone else, it builds trust and makes others more receptive to their words. Engage with guests to learn about their strengths and interests. This information can be used to edify them to other guests, creating a positive atmosphere and enhancing their experience. Encourage guests to leave small notes of appreciation on a designated wall or fridge. These micro-reviews serve as social proof and can influence future guests' perceptions. Foster a sense of community among guests by encouraging them to interact and share experiences. This not only enhances their stay but also promotes your hosting reputation organically. BEST MOMENTS "You can promote anybody except yourself. Promote yourself and it's bragging. Promote someone else and you're suddenly wise, warm, and mysteriously likable." "Praise from a third party is pure gold to you. The principle works in any walk of life, not just in business." "If you tell your guests that you run a brilliant Airbnb, they'll just raise an eyebrow. If someone else who stayed last night tells them, they'll believe them long before they believe you." "When you praise someone sincerely in front of others, you give them status and people repay status with loyalty, kindness, and glowing reviews." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    18 mins
  • #091 Show That You Care

    #091 Show That You Care
    Nov 26 2025
    In this enlightening episode, Neil Harvey, your personal Superhost, shares a profound insight gained from preparing for his 'Superhost Saturdays': the secret to his successful, high-repeat business is unknowingly rooted in Maslow’s Hierarchy of Needs. Neil explains the five levels of the pyramid and reveals how a simple, spontaneous act of kindness, a cooking lesson for a withdrawn 19-year-old guest, fulfilled all five needs in a single evening. KEY TAKEAWAYS Maslow's Hierarchy for Hosts: The five levels are Physiological, Safety, Love and Belonging, Esteem, and Self-Actualization. Hosts must meet the basic needs at the bottom of the pyramid before guests can focus on higher-level goals. The Power of Showing You Care: Demonstrating genuine care for a guest's well-being beyond just providing a room can move them from merely having their basic needs met to fulfilling their need for Love and Belonging. Food as a Bonding Tool: Sharing a meal is a powerful, ancient, and universal human behavior that inherently signals trust, creates a sense of Safety and Belonging, and makes moments more memorable. Transforming Criticism into Encouragement: By first demonstrating care and helping a guest achieve a small success (like cooking a meal), any future necessary challenges regarding household habits will be viewed from a position of caring, not just raw criticism, which can support their Esteem needs. Catalyzing Community: When one guest's higher-level needs are met, it can catalyze harmony among all the guests, as the secure and comfortable individual is then better equipped to welcome and bond with newcomers, reinforcing Belonging for everyone. BEST MOMENTS "His key idea was that people must meet their more basic needs at the bottom end of the pyramid before they can fully focus on moving up the pyramid to the higher-level goals like creativity, purpose, and personal growth." "He believed that humans are naturally driven to improve themselves, and he wanted to understand the conditions that allowed them to thrive." "By offering to give up my time to show him how to cook, I demonstrated to him that someone cared about his well-being." "Now that he has seen me demonstrate that I care, should I ever challenge any of his futures when moving forward, he will know that it comes from a position of caring, not just raw criticism." "Use food as a method to bring people together and create a home of harmony." CONTACT DETAILS Register your interest in spending a day with Superhost Neil here; https://bit.ly/SuperhostNeil-OpenDay Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    17 mins
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