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The Airbnb Superhost

The Airbnb Superhost

By: Neil Harvey
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Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb.

In each episode, lasting about 15 minutes, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 10 consecutive years as a qualifying Airbnb Superhost and hosting over 2000 guests from over 40 countries.

With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.

© 2026 The Airbnb Superhost
Economics Leadership Management & Leadership Social Sciences Travel Writing & Commentary
Episodes
  • #134. Airbnb: The Entrepreneur's Training Ground
    Sep 29 2026

    Episode 134 — Airbnb: The Entrepreneur’s Training Ground

    What if the best place to learn how to run a business isn't in a classroom, on a course, or by risking tens of thousands of pounds?

    What if it's your spare room?

    In this episode, I explore why I describe Airbnb as a “business in a box”—and why becoming a live-in host can teach you many of the skills every entrepreneur eventually needs.

    I share the story of one of the students who helped me run my Airbnb before taking what he'd learned back to India and eventually to Berlin, where he used those skills to secure accommodation by helping another Airbnb host.

    I also look at what my student helpers are really learning when they're changing beds, doing laundry and preparing rooms. Behind those apparently mundane jobs are lessons in teamwork, time management, critical-path thinking, stock control, systems, accountability, customer service, problem-solving—and perhaps most importantly, learning to think like an owner rather than an employee.

    Because that's where entrepreneurship really begins.

    Airbnb gives you the marketplace, booking system, payment infrastructure and access to potential customers. But it can't teach you how to price your room, understand your customer, solve problems, exceed expectations, make a profit or eventually delegate without allowing your standards to fall. Those things you learn by doing.

    And the beauty of starting small is that your mistakes can become lessons rather than disasters.

    This week's Superhost Secret

    “Entrepreneurship isn't something you study. It's something you practise.”

    You don't learn to become an entrepreneur and then start.

    You start—and that's how you learn to become one.

    If you've ever thought about starting your own business but wondered whether you have the skills, perhaps your first question shouldn't be:

    “What business should I start?”

    Perhaps it should be:

    “Where can I learn how to run one?”

    And if you've got a spare room sitting idle, your training ground might already be right under your nose.

    🎧 Also mentioned: Episode 107, my interview with the student whose Airbnb education eventually took him from my home to India and then Berlin.

    Want to find out more about becoming a live-in Airbnb host?
    Join me on one of my free webinars. Use the Zoom registration link below and come and say hello.

    Follow me: @SuperhostNeil

    May your rooms be booked, your reviews 5-star—and Airbnb teach you the entrepreneurial skills you need.

    Register for my next FREE webinar on how to monetize your own home, here - https://us06web.zoom.us/meeting/register/61WTjBMhTF2MPCh_WrcMbA

    If you’re enjoying the show, hit follow and leave a review — it helps more people find it!

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    16 mins
  • #133. Romance in the Dome
    Sep 23 2026

    Episode 133 Show Notes

    The Dome at the bottom of my garden has witnessed rather a lot of romance over the years.

    Marriage proposals. Newlyweds. Candlelit pathways. Engagement rings hidden inside fruit.

    And then... there was the Viagra.

    In this episode, I share five very different stories from my years of hosting guests in the Dome — some genuinely touching, some wonderfully unexpected, and one that required a particularly good pair of rubber gloves.

    You'll hear about an encounter with a film producer where Bambi, Thumper, Honey and some suspiciously memorable leather costumes eventually made perfect sense.

    I'll tell you how my old theatre instincts kicked in when a guest asked for help proposing to his girlfriend — resulting in twenty IKEA lanterns, an engagement ring beneath a six-metre-high Michelangelo's David and me watching the whole thing unfold from a darkened bedroom.

    There's another proposal involving an extraordinary fruit sculpture and an engagement ring hidden inside a pineapple, followed by the newlyweds who arrived at the Dome to discover a huge candlelit heart waiting for them on the lawn.

    And finally, there's the mysterious blacked-out car, four voices in the hot tub, two unexpected guests... and poor Martin's unforgettable first day working in hospitality.

    Because after ten years of welcoming strangers into my home, I've learned that you can prepare for almost anything.

    But you can never quite prepare for everything.

    This week's Superhost Secret:

    “Don't try to control the story. Just be ready to host it.”

    When you open your home to other people, you never quite know what stories they're going to bring with them. Some will make you laugh. Some will genuinely touch you. And occasionally, you'll get the opportunity to become part of a moment they'll remember for the rest of their lives.

    And occasionally... you'll need the rubber gloves.

    If you'd like to discover how you could generate an income from the spare space in your own home, join me for one of my free live webinars. You'll find the registration link below.

    Follow me on Instagram etc: @SuperhostNeil

    Register for my next FREE webinar on how to monetize your own home, here - https://us06web.zoom.us/meeting/register/61WTjBMhTF2MPCh_WrcMbA

    If you’re enjoying the show, hit follow and leave a review — it helps more people find it!

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    18 mins
  • #132. My Airbnb makes money for my neighbours.
    Sep 15 2026

    What happens when your Airbnb is full — but one of your regular guests still needs somewhere to stay?

    You send them next door!

    In this episode, I explore something I rarely hear mentioned when people talk about running an Airbnb: the importance of having great relationships with your neighbours.

    It starts with a young Malaysian student arriving in the UK for the first time. I'd promised to collect her from the bus stop after dark — before realising I wasn't actually going to be there.

    One phone call to my neighbour solved the problem.

    But why was he so willing to drop everything and collect a complete stranger on my behalf?

    The answer goes back more than 20 years, to the day I first moved into my home and made a conscious decision: I was going to like my neighbours.

    Over the years, cups of tea, glasses of wine, shared garden tools, parties, small acts of kindness and countless little favours became hundreds of deposits into what I call my relationship bank account.

    And when I eventually found myself in serious financial difficulty and Airbnb became increasingly important to me, those neighbours became an extraordinary part of my support network.

    Today, three of them even act as my “guest reservoir” — accommodating trusted regular guests when all my own rooms are full. They earn the money, my guests still have somewhere to stay, and I don't lose valuable regular customers.

    My Airbnb actually makes money for my neighbours.

    So perhaps your Airbnb “power team” shouldn't just include your plumber, electrician, cleaner, handyman and gardener.

    Perhaps some of its most valuable members are already living next door.

    And if you're not an Airbnb host but your neighbour is, perhaps there's an opportunity for you too. Could your spare room, your time or simply your willingness to help become an extension of their business?

    My Superhost Secret

    “Build relationships before you need favours.”

    Don't be nice to your neighbours because you might need something from them one day. Make those tiny deposits without expecting to make a withdrawal.

    Because one day, when you really do need somebody, you might discover just how wealthy that relationship bank account has become.

    Register for my next FREE webinar on how to monetize your own home, here - https://us06web.zoom.us/meeting/register/61WTjBMhTF2MPCh_WrcMbA

    If you’re enjoying the show, hit follow and leave a review — it helps more people find it!

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    16 mins
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