The Airbnb Superhost Podcast Por Neil Harvey arte de portada

The Airbnb Superhost

The Airbnb Superhost

De: Neil Harvey
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 Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. Ciencias Sociales Economía Escritos y Comentarios sobre Viajes Gestión y Liderazgo Liderazgo
Episodios
  • #069 Your Guests Know ... But Do You?

    #069 Your Guests Know ... But Do You?
    Jun 24 2025
    In this episode, Neil shares insights from a recent stay as a guest in an Airbnb property, highlighting both the positives and areas for improvement. While the stay was enjoyable and well-located, Neil discusses several minor oversights that could have transformed a good experience into a great one, such as unclear check-in instructions, inadequate amenities, and the absence of basic conveniences like a table and towel rail. KEY TAKEAWAYS Hosts should maintain clear communication with guests, especially after booking. A simple message confirming the booking and providing check-in instructions can enhance the guest experience and reduce anxiety. Important information such as parking instructions should be included in the joining instructions. This helps guests feel more at ease and shows that the host is attentive to their needs. Small adjustments, like providing a full-length mirror, a towel rail, or a table for dining, can significantly improve a guest's stay. These details contribute to overall comfort and convenience. Ensure that basic supplies, such as toilet paper and refreshments, are adequately stocked for the number of guests and duration of stay. This prevents guests from feeling inconvenienced during their visit. Hosts are encouraged to stay in their own listings for at least one night. This first-hand experience can help identify potential issues and areas for improvement that may not be obvious from a host's perspective. BEST MOMENTS "This podcast aims to share the highs and lows, the opportunities and challenges that I've had over the last decade of hosting with Airbnb." "How much better would it have felt to get a message right after booking back in March that said, thanks for booking with me?" "A simple QR code linking to a quick how-to video would have been perfect." "A simple, humble suggestion. Install a second, independent, low-wattage light positioned so that it doesn't shine into the main room." "Sleep in your own Airbnb for at least one night so that you discover these things before your guests do." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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    20 m
  • #068 Kindness, Not Confusion

    #068 Kindness, Not Confusion
    Jun 18 2025
    In this episode, Neil delves into the delicate balance of generosity in hospitality, exploring how to avoid creating confusion for guests when offering kindness. Drawing on personal anecdotes and experiences, Neil emphasises the importance of clarity in communication. KEY TAKEAWAYS When offering kindness or additional services to guests, it's crucial to communicate clearly that there are no hidden costs or expectations. Phrases like "this is on me" or "just part of the welcome" help set the right tone. Creating opportunities for guests to contribute, such as a communal barbecue where everyone brings a dish, fosters a sense of community and reduces feelings of awkwardness. Being attentive to guests' emotional states and offering support, like a meal or a listening ear, can significantly enhance their experience. Providing clear information about any additional services or offerings before guests arrive can prevent misunderstandings and ensure they feel comfortable. Small, thoughtful gestures can have a lasting impact on guests. Whether it's a handwritten note or simply being a good listener, these acts contribute to a positive experience and can create a meaningful connection. BEST MOMENTS "When you want to treat somebody, make it clear from the outset that this is the case. It's your treat." "When we're not clear, or when we accidentally attach money to what is meant to be a gift or an act of generosity, we risk changing the emotional meaning of the gesture." "I have to enjoy myself too. And having you join me with whatever it is would tick that box." "Here's what I can offer. Here's what it costs. And simple, transparent, no surprises, no awkwardness." "All that you take with you when you die is what you gave away when you were alive." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    18 m
  • #067 It Might Not Be What You Think!

    #067 It Might Not Be What You Think!
    Jun 10 2025
    Today, Neil shares insightful anecdotes about the pitfalls of making assumptions in the world of hosting. Drawing from his experiences during a recent punk rock festival weekend, Neil recounts incidents where he jumped to conclusions about his guests' behaviour, only to discover the truth was far different from his initial perceptions. He emphasises the importance of understanding multiple perspectives and encourages listeners to ask questions before forming judgments. KEY TAKEAWAYS Jumping to conclusions without understanding the full context can lead to misunderstandings. It's important to seek out multiple perspectives before forming a judgment. Being curious about others' experiences and viewpoints can prevent misinterpretations and foster better communication. Asking questions can clarify situations and lead to more informed decisions. Understanding that guests have varying needs and expectations can help hosts manage their properties more effectively. Tailoring experiences to different groups can enhance guest satisfaction. Reflecting on past incidents can provide valuable lessons. By analysing previous situations, hosts can improve their responses and avoid repeating mistakes. Recognising that everyone has their own story and challenges can lead to greater empathy. This understanding can improve interactions and create a more welcoming environment for guests. BEST MOMENTS "The age old saying that the word assume makes an ass out of you and me became my reality." "There are always two sides to every story, and I really should never make a judgment until I have heard both sides." "As soon as people see that I have a false leg, they assume that I am disabled and they don't treat me normally as I want them to." "Had I asked the festival goers about last year's Midnight Madness, I'd have got a completely different view of what had actually gone on." "When you think you know all that you see, but you're blind to what else there might be, then you face your doom as the word assume is an ass made with you and me." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    16 m
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