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The Airbnb Superhost

The Airbnb Superhost

By: Neil Harvey
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Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. Economics Leadership Management & Leadership Social Sciences Travel Writing & Commentary
Episodes
  • #098 Why Guests Don't Think Like You Do

    #098 Why Guests Don't Think Like You Do
    Jan 14 2026
    In this episode, Neil chats with behaviour specialist Andy Baker, exploring the complexities of guest behaviour that can challenge even the most seasoned hosts. They discuss real-life scenarios, including a guest's puzzling disregard for cleanliness and another's awkward response to a note about food in the room. Andy shares insights on understanding the motivations behind such behaviours and emphasises the importance of clear communication and setting expectations. KEY TAKEAWAYS It's important to recognise that unusual guest behaviour may stem from various underlying reasons, including psychological traits or personal circumstances. Approaching these situations with empathy and curiosity can lead to better outcomes. Implementing preventative strategies, such as clear house rules and guidelines, can help set expectations for guests before they arrive. This proactive approach minimises potential conflicts and misunderstandings. When conflicts arise, responding calmly and thoughtfully rather than reacting impulsively can lead to more constructive resolutions. It's essential to maintain composure and communicate boundaries clearly. Rewriting negative instructions (e.g., "Don't slam doors") into positive directives (e.g., "Please close doors quietly") can create a more welcoming atmosphere and guide guests toward appropriate behaviour without sounding punitive. BEST MOMENTS "If you want fewer awkward conversations, clearer boundaries, and a calmer hosting experience overall, this episode is for you." "You met one person with autism, you met one person with autism; that's as much as you understand about it in some ways." "I developed a technique of giving people an out when there's an issue." "Most people focus on what they don't want, but they've actually got no idea what they do want." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    21 mins
  • #097 If Money Wasn't a Problem, What Would You Do?

    #097 If Money Wasn't a Problem, What Would You Do?
    Jan 7 2026
    In this episode, Neil reflects on the power of pursuing one's dreams when financial constraints are lifted. As the new year begins, he challenges listeners to consider what they would do if money were no longer an obstacle and to confront the excuses that hold them back. He recounts the story of his friend Paul Collis, a talented musical theatre actor who bravely pursued his dreams despite the risks, ultimately achieving remarkable success before his untimely passing. KEY TAKEAWAYS The episode emphasises the importance of following your passions and dreams, especially when financial stability is achieved. It encourages listeners to consider what they would pursue if money were not a barrier. It highlights the need to confront and eliminate excuses that prevent individuals from taking action towards their goals. Recognising that many of these excuses are unfounded can lead to significant life changes. Neil shares personal experiences and the story of Paul Collis, illustrating how making bold decisions can lead to fulfilling careers and lives. Both stories serve as examples of how taking risks can result in unexpected and rewarding outcomes. A practical takeaway is to calculate the exact monthly income needed to cover essential living costs. This allows individuals to design their Airbnb business to meet that target, creating a safety net that enables them to pursue their passions. BEST MOMENTS "What would you do if money was no longer the thing stopping you?" "I wanted to be an inventor, but the dream of becoming an inventor died in that moment." "I want to be a musical theatre actor." "If you give it a go and everything failed, would your parents look after you?" "Sheer determination, damn hard work, and belief in myself." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    20 mins
  • #096 The Airbnb TERMINATOR

    #096 The Airbnb TERMINATOR
    Dec 31 2025
    Neil explores the potential pitfalls of using AI in the hosting business, drawing parallels to the iconic sci-fi franchise, "The Terminator". While AI can significantly enhance efficiency and streamline operations, Neil highlights the top five mistakes that hosts often make, such as over-automating communications, blindly trusting AI-generated information, and neglecting the essential human touch that defines hospitality. KEY TAKEAWAYS While AI can streamline processes, over-automating can lead to robotic communication that lacks warmth and personal connection. It's essential to maintain the human element in hosting to create a welcoming atmosphere for guests. Blindly trusting AI can lead to misinformation. Always verify the accuracy of the information generated by AI tools to avoid potential chaos in your listings and guest communications. AI should be viewed as a powerful tool to elevate your hosting experience, not as a shortcut to avoid genuine effort. Quality input leads to quality output, so invest time in crafting thoughtful prompts and responses. Avoid using AI in ways that could violate policies or mislead guests. Misrepresentation can damage your reputation and lead to severe consequences, including account suspension. BEST MOMENTS "Hosts who fall so in love with AI automation that they let it handle absolute everything, they lose that warmth, charm, humour, the nuance that makes guests feel safe and welcomed." "AI can confidently tell guests that a property has a hot tub that doesn't exist. Always ensure that you have a handle on how the messages are being generated." "Using AI purely to avoid doing real work is the equivalent of expecting a terminator to babysit your child while you disappear into the future." "AI is an incredible tool, but only when used with intention, oversight, and humanity." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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    14 mins
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