In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, and claimants. Together, they discuss the importance of fair and timely claim resolution, the pitfalls of lowballing offers, and the benefits of understanding both sides of the legal process.

Listeners will learn about the handling of mediations, the role of defense counsel, and the critical need for adjusters to act professionally and ethically. Quentin emphasizes the importance of treating third-party claimants with the same respect as policyholders, highlighting how a macro approach to claims can lead to better outcomes for insurance companies.

This episode provides practical advice for new and seasoned adjusters alike, including how to navigate complex claims, the value of transparency, and the strategies for effective communication with both defense attorneys and claimants. Join us for an enlightening conversation aimed at enhancing the skills and knowledge of insurance professionals.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance of communication skills, understanding complex insurance policies, and the personal satisfaction that comes with mastering this field.

Chantal and William also share practical advice on pursuing professional designations like AIC or CPCU, cross-training in different types of claims, and taking the initiative in self-education. They highlight the significance of clear communication in policy interpretation and the benefits of specialized knowledge.

In this episode, you'll get insights on avoiding burnout, maintaining a work-life balance, and finding fulfillment in your career. Plus, they touch on the potential challenges and rewards of further education and certifications, and why staying up-to-date with industry developments is crucial.

Don't miss their discussion on the concept of expertise in claims handling, the value of teamwork, and the role of passion in achieving job satisfaction. Tune in for an informative and engaging conversation that will help you navigate your career as a claims adjuster.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Happy Independence Day!

We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new technologies like e-bikes and drones are transforming insurance coverage.

Key Discussions:

• Motorized Vehicles: This episode examines the insurance applications and legal classifications of new forms of transportation, such as e-bikes and motorized scooters, particularly with respect to pedestrian-related accidents.
• Policy Updates: William and Chantal discuss the necessity of changing the wording of policy forms that are currently used in insurance policies. This conversation centers on outdated insurance clauses that tend to overlook new or emerging technologies. Examples include exclusions for drones and their impact on current coverage.
• E-Bike Coverage: This episode also considers a hypothetical e-bike accident and how a standard homeowner policy may or may not provide coverage.
• Policy Understanding: In this segment, William and Chantal discuss the importance of reading and fully understanding insurance policy forms to ensure that correct coverage decisions are made on each claim.
• Liability and Coverage: This section discusses liability issues related to non-traditional vehicles in relation to motor vehicles, including the subtle differences in registration, coverage, and the definitions embedded in a traditional homeowner's insurance policy.
• State-Specific E-Bike Laws: Chantal and William cover how various state laws could affect the coverage of e-bikes under current policy forms and legislation. Are e-bikes required to be registered in your state? Listen here to find out.
• The Significance of Punctuation in Policies: Chantal points out the noteworthy influence of punctuation in policy wording and how its consequences for interpreting coverage can have profound effects on whether a claim is covered.

Be prepared for an exciting upcoming episode where Chantal and William will discuss the journey from novice to expert in the claims business.

Tune in next time for more expert discussions as we continue to unravel the intricacies of the insurance industry and enhance your expertise in claims adjusting.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.