Always Look on the Bright Side of Life is the comedic conclusion to Monty Python’s 1979 film, The Life of Brian. If you’ve never seen the film, the irony is that it’s sung by Eric Idle’s character to Graham Chapman’s character, both of whom are being, quite literally, crucified. It’s come to signify the “stiff upper lip” spirit of the British people and has become the most popular song played at British funerals.

Faced with the impact AI is having on content creation, “Human Writer” Matt Kendall decided to look on the bright side of life and focus on not only becoming better at his craft, but also on AI fluency and the curation of human-generated content worth consuming. His newsletter, BPO Bullhorn, is a collection of articles, podcasts, interviews, books, events, and more that are relevant, informative, and meaningful to the BPO sector.

We discuss: • AI’s impact on the BPO industry and the future of customer service • The importance of emotional connection in storytelling for the BPO industry • The ethical implications of AI and its potential impact on education • The role of governments in supporting the BPO industry • The need for AI fluency and the challenges of AI-generated content • The potential for AI to enhance customer service and the BPO industry

Connect with Matt on LinkedIn – https://www.linkedin.com/in/cognitivematt/

Cognitive Copy – https://www.cognitivecopy.com/

BPO Bullhorn Newsletter – https://www.cognitivecopy.com/newsletter

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/