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Four years ago Kirk Drake wrote a book that explored how artificial intelligence - AI - would transform financial services.

Now he’s released a free addendum that tells what he got right in the book, what he got wrong, how he is using AI tools to effect big gains in his personal productivity and where he sees AI making big differences in credit union operations.

It’s meaty stuff and also keenly practical.

That’s why he is on the show today with Chris Otey, co-founder of CU 2.0 and CRO.

Put the two of them in the same show and you are guaranteed a good, candid and fun discussion.

Listen up.

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

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Artificial intelligence: is it real or a mirage?

Lots of credit union executives are pondering exactly that question and on the show today are Steve O’Donnell, EVP at One Nevada Credit Union, and Saroop Bahrwani, founder of Senso and CUCopilot, a generative AI toolkit.

They came to the show fresh from a three day joint engagement where Saroop and his team went to the One Nevada offices and branches and dug deep into what AI is doing and could be doing to make credit union work flows more efficient.

This is not all blue sky theory. A lot of this show is discussing everyday practicalities and how AI can speed them up.

For instance: wouldn’t you like to feed into a computer a batch of your auto loans that went bad and ask the computer to identify what they had in common? One Nevada is doing something much like that already. O’Donnell tells what they’ve learned.

O’Donnell also muses on the likely impacts of AI on credit union jobs.

Saroop also shares his view of AI tomorrow at credit unions.

This is an upbeat show.

Flip through back pages by listening to Saroop's past appearances on the show - here and here and here.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

And like this podcast on whatever service you use to stream it. That matters.

Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us a Text Message.

What happens when an executive who is seeking a SERP plan to sweeten his/her retirement years is turned down for life insurance - which is the bedrock that supports many SERP plans?

And people do get turned down for life insurance due to health issues. Anything from cancer to obesity.

On the show today is Kirk Kordeleski, onetime CEO of Bethpage Federal Credit Union, one of the nation’s largest, and now a partner with PARC Street, where the focus is on matching executives and credit unions with appropriate SERP packages.

He explains a work-around that still allows the executive to get that SERP.

Know that now probably 95% of larger credit unions offer SERPs, at least to the CEO, often to a handful of c-suiters. What’s the story at the other 5%? Kordeleski tells in this show.

He also talks about mergers, recent CEO terminations (more keep happening), and the continuing war for talent that means more and more credit unions need to look at adopting SERP packages.

Listen up.