The CX Podcast R&R By cover art

The CX Podcast R&R

By: Rhian Huxtable & Richard Knight
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  • Summary

  • Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
    Rhian Huxtable & Richard Knight
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Episodes
  • Episode 78 - Holiday CX with Lee Trowbridge

    Episode 78 - Holiday CX with Lee Trowbridge
    Jun 28 2024

    This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector.

    Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation.

    Get in touch with Lee on Lee.Trowbridge@notjusttravel.com or www.yourholiday.notjusttravel.com

    This is an insight podcast production - www.insight6.com
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    36 mins
  • Episode 77 - CX Data, what are the trends?

    Episode 77 - CX Data, what are the trends?
    Jun 7 2024

    This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX?

    Find out which CX Zone your business operates in with the FREE THE CX CHECKER
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    22 mins
  • Episode 76 - CX Change is the constant

    Episode 76 - CX Change is the constant
    Mar 28 2024

    In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
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    18 mins
Economics
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