Episodes

  • 281 - What Viral Videos Can Teach About Boosting Morale

    281 - What Viral Videos Can Teach About Boosting Morale
    Jul 18 2024
    Sarah Parsons joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to discuss the power of positivity and humor in boosting morale within veterinary clinics. She emphasizes the importance of creating content that veterinarians and staff can relate to, avoiding client bashing, and fostering a culture where the daily stresses of vet medicine can be met with humor and light-heartedness. Tune in to learn how Sarah uses her unique style to promote a healthy, positive work environment in veterinary settings. LINKS Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/ Sarah Parsons: www.vettechsarahparsons.com Team Leads Summit: www.unchartedvet.com/tls2024 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Sarah Parsons, LVT, is a distinguished social media Influencer within the veterinary community, renowned for her engaging portrayal as the "silly vet tech" Through vibrant videos showcasing life in Vet Med, Sarah inspires laughter and learning among Veterinary Professionals. She is deeply passionate about fostering a joyful and fulfilling workplace environment. Her dedication has led to being one of the co-founders of Camp VetMed. In addition to her impactful career, Sarah is a devoted mother to two boys. She resides on a ranch in Houston, Texas, where she cherishes outdoor activities, sports, and quality time with friends.
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    23 mins
  • COS - 280 - Are We Really Busy Enough To Hire

    COS - 280 - Are We Really Busy Enough To Hire
    Jul 11 2024
    COS - 280 - Are We Really Busy Enough To Hire by Dr. Andy Roark
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    35 mins
  • 279 - Cost Of Care, Access To Care, And Payment Options

    279 - Cost Of Care, Access To Care, And Payment Options
    Jul 8 2024
    Dr. Emily Tincher joins us to discuss the rising costs of veterinary care and how they impact pet families. Dr. Andy Roark and Dr. Tincher dive into her co-authored book chapter on cost, access to care, and payment options, highlighting key factors driving price increases, such as staffing costs, practice economics, and the cost of consumables and drugs. Dr. Tincher also shares insights on effectively communicating with pet owners about these costs and the importance of understanding their preferences. LINKS: Nationwide's Most Common Claims: https://news.nationwide.com/041824-dermatitis-gastroenteritis-most-common-conditions-prompt-vet-visits/ Cost of Care, Access to Care, and Payment Options in Veterinary Practice: https://www.vetsmall.theclinics.com/article/S0195-5616(23)00156-0/abstract Spectrum of Care: www.spectrum-of-care.com Open Door Veterinary Collective: https://opendoorconsults.org/ Pyometra Peer Reviewed Article Referenced: https://avmajournals.avma.org/view/journals/javma/260/S2/javma.20.12.0713.xml ABOUT OUR GUEST Emily M. Tincher, DVM, is Senior Director of Pet Health at Nationwide. A second-generation veterinarian, she is co-author of a chapter in Veterinary Clinics of North America: Small Animal Practice, "Cost of Care, Access to Care, and Payment Options in Veterinary Practice.” Dr. Tincher is a member of the Board of Directors for the Veterinary Leadership Institute and has become a sought-after speaker, most recently on spectrum of care topics, presenting at major veterinary conferences across North America.
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    35 mins
  • 278 - We Have Trust Issues

    278 - We Have Trust Issues
    Jul 4 2024
    Dr. Peter Weinstein joins us to talk about some of the major mistrust we are seeing in veterinary medicine. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Dr. Peter Weinstein discuss how the lack of trust has emerged in the veterinary industry due to the influence of media and the current state of our country and culture. They take a deep dive into the origins of this mistrust, what can be done to address it, and their hopes for the future of the industry. Let's get into this episode! LINKS Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/ Veterinary Ownership Advocates: veterinaryownershipadvocates.com Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future.
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    31 mins
  • 277 - Treating The Unengaged Veterinary Team

    277 - Treating The Unengaged Veterinary Team
    Jun 27 2024
    Josh Vaisman joins us to tackle the challenges of a struggling, disengaged team. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Josh dive into the symptoms of a low-spirited team and explore effective tools as well as strategies to lift morale. The discussion also covers culture renovation and whether leaders should aim for happiness or engagement in the workplace. Tune in for valuable insights on diagnosing and treating team issues to create a more positive and productive work environment. Let's get into this episode! LINKS Josh Vaisman at Flourish: https://www.flourish.vet/ Referenced Book: Culture Renovation: https://culturerenovation.com/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive. Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies.", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.
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    36 mins
  • 276 - Challenges Of Selling Your Practice To Other Vets

    276 - Challenges Of Selling Your Practice To Other Vets
    Jun 20 2024
    Dr. Patty Khuly tells us about her remarkable journey from associate to practice owner and candidly talks about the struggles of selling a practice. This week on the Cone of Shame Podcast, Dr. Patty Khuly and Dr. Andy Roark reminisce about their days writing for Vetstreet. Patty opens up about her decision to become a practice owner, emphasizing her determination to maintain creative control and high standards. They explore the challenges of practice ownership, such as hiring the right people from the start. Patti also talks about her decision to sell her practice, aiming to return to her writing roots and focus on books. Gang, let's get into this episode! LINKS Dr. Patty Khuly: https://www.drpattykhuly.com/ Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/myvpnplus/why-owning-a-veterinary-practice-is-still-a-smart-move Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/production-pay-perks-pitfalls/ Uncharted at HiVE in Minneapolis: https://unchartedvet.com/conflict-management-training-navc-hive/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Patty Khuly is a 1995 graduate of the University of Pennsylvania’s vet school and a 1997 graduate of its Wharton School. Dr. Khuly is an award-wining veterinarian known for her independent thinking, her spirited pet advocacy, her passion for the veterinary profession and her famously irreverent pet health writing.
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    22 mins
  • 275 - TMJ Luxation In A Cat (HDYTT)

    275 - TMJ Luxation In A Cat (HDYTT)
    Jun 13 2024
    Dr. Amy "Toothy" Thomson returns to discuss diagnosing and treating maxillofacial trauma in cats. Dr. Amy Thomson and Dr. Andy Roark tackle a case involving a domestic shorthair named Malcolm, whose jaw is misaligned. Dr. Thomson explains her approach to assessing and treating jaw luxations, emphasizing the importance of physical exams and occlusion checks over skull radiographs. She also shares a simple yet effective method using a pencil to correct TMJ luxation. Tune in for valuable insights on handling similar cases and supporting pet owners through the recovery process. LINKS Toothy Thomson Website: https://toothythomson.ca/ ObviVet Course Referenced: https://obivet.com/product-category/certificates/ Reference Research Paper on Pencil Trick: https://www.researchgate.net/publication/321002400_Temporomandibular_joint_luxation_in_the_cat_Diagnosis_and_management Dr. Amy Thomson Instagram: https://www.instagram.com/toothy.thomson/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Amy Thomson, often known as “toothy”, is passionate about teeth! However, it was not always this way – she started her career in small animal practice with very minimal dentistry knowledge. She was fortunate to have a great mentor in her first job where she learned a lot and her desire to learn more grew. Once she attended her first Veterinary Dental Forum in 2013, she KNEW dentistry was her passion - and became affectionately known as “Toothy Thomson”. With time and support from her family, friends, collogues and a big ‘shove’ from her mentor she applied for a dentistry and oral surgery residency and was overjoyed when she matched at the University of Wisconsin-Madison. During her residency her passion grew not only for dentistry, but also for teaching. And because life is always full of surprises Dr. Thomson found herself at a crossroad in 2020 in the early stages of the pandemic – so she started her own mobile dentistry practice! In addition to with working alongside small animal general practice teams, she also became very active online sharing her knowledge. It has always been important for her to share as much as she can, given it took hundreds of hours and thousands of dollars to obtain the knowledge she did while in general practice. Knowledge she wants to see all veterinary teams have!
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    20 mins
  • 274 - Pet Insurance, A Tech Entrepreneur, & Emerging Pet Care Trends

    274 - Pet Insurance, A Tech Entrepreneur, & Emerging Pet Care Trends
    Jun 10 2024
    Alex Douzet, Co-Founder and CEO of Pumpkin® Pet Insurance, joins us to discuss the impact of pet insurance on client behaviors and the future of the pet industry. This week on the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Alex Douzet dive into Pumpkin's research with Zoetis revealing that Pumpkin-insured pets have more frequent vet visits and higher annual spending than uninsured pets. They explore the role of technology in veterinary practices, from digital check-ins to AI, and the potential benefits of corporate structures in enhancing clinic efficiency. Alex also shares insights from his Forbes article on emerging trends in pet healthcare. This episode is brought to you by Pumpkin Pet Insurance! LINKS Pumpkin Care for Veterinarians: https://www.pumpkin.care/for-veterinarians/ https://www.forbes.com/sites/forbesbusinesscouncil/2024/01/18/five-emerging-trends-in-pet-health-care-for-2024-and-beyond/?sh=1bdf73131430 https://www.avma.org/javma-news/2021-09-01/insured-pets-received-more-care-more-frequently Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Alex Douzet is the co-founder and CEO of Pumpkin®, the highest-rated pet insurance provider on Google as of January 2024, and one of the fastest growing pet insurance and wellness brands in the U.S. Pumpkin’s mission is to enable all cats and dogs to live their healthiest lives by removing the economic barriers that can prevent pet owners from providing their pets with veterinary care. Under Alex’s leadership, Pumpkin’s best-in-class insurance plans help make it easier for pet owners to provide their dogs and cats with advanced veterinary treatments, emergency care, and alternative or rehabilitative therapies if needed. Alex has also spearheaded a series of optional, non-insurance wellness products to help cover routine costs for essential preventive care, like vaccines and annual wellness visits. Throughout his 20-year career as a serial entrepreneur, Alex has disrupted industries, scaled businesses, and built ‘people-first’ companies where employees grow and thrive. Prior to Pumpkin, he spent five years as CEO and Co-founder of Ollie, a next-gen, natural, and human-grade pet food brand. Alex is also a competitive Triathlete and an 11X Ironman finisher. He is proud to have two rescue dogs: Belle, a 13-year-old Shar Pei Golden Retriever mix and Simon, a 6-year-old Dachshund mix.
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    27 mins