• The Contact Center CFO

  • Apr 24 2023
  • Length: 42 mins
  • Podcast

The Contact Center CFO By cover art

The Contact Center CFO

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  • Summary

  • Amas and Bob discuss the role of the CFO in the Contact Center:

    "Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere." -Amas 

    "I gotta be ready to tell the story of the history, the real-time and the future." -Bob

     
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