The Contact Center Coach By cover art

The Contact Center Coach

By: The Contact Center Coach
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  • Summary

  • Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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Episodes
  • Podcast 128-Is Your Cell Phone Holding You Back? How to Regain Focus and Succeed in Your Career and Life

    Podcast 128-Is Your Cell Phone Holding You Back? How to Regain Focus and Succeed in Your Career and Life
    Jul 23 2024
    Do you find yourself constantly checking your phone, even when you know it’s distracting you from your work and personal life? In today's episode, we're diving into the surprising ways your phone could be holding you back in your career and personal relationships. With 66% of Americans experiencing nomophobia and 57% reporting feeling addicted to their phones, this is a widespread issue impacting productivity, stress levels, and overall job performance. 1. Discover how to reclaim wasted hours and boost your productivity by limiting unnecessary phone usage. 2. Learn the profound impact your phone addiction might be having on your personal relationships and how to reconnect. 3. Understand the physical toll of constant phone use and how to mitigate its effects for better health and career success.
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    19 mins
  • 127 - Don’t Let Working From Home Hurt Your Contact Center Career

    127 - Don’t Let Working From Home Hurt Your Contact Center Career
    Jul 10 2024
    Have you ever struggled to see a clear path for your career, especially while working from home? In today's episode, we dive into the unique challenges and opportunities remote workers face in defining and achieving their career goals. If you're feeling isolated or uncertain about your career direction while working from home, this episode is for you: 1. Learn how to set clear, achievable career goals even when you're not in the office. 2. Discover practical tips for enhancing your skills and networking remotely. 3. Understand the importance of building a strong personal brand to stand out in your organization. Don't let remote work stall your career growth—listen to this episode now and take charge of your professional future!
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    22 mins
  • 126 - How To Build Leadership Respect In The Contact Center

    126 - How To Build Leadership Respect In The Contact Center
    Jul 2 2024
    Who do you respect most and why? Is it someone from your personal life, a public figure, or a professional idol? Discover how respect plays a crucial role in leadership in this engaging podcast episode. Respect is essential in leadership, especially within contact centers. Whether you're looking to earn respect from your team, peers, or leaders, this episode breaks down how you can cultivate and maintain it, making your professional journey more fulfilling and effective. 1. Learn the four key attributes of respected leaders: competence, integrity, being a team player, and having a strong identity. 2. Understand the importance of continuous learning, trustworthiness, and building relationships to gain and retain respect in your workplace. 3. Discover practical tips on how to communicate effectively, share successes, and mentor others to enhance your leadership skills. Tune into this episode now to transform your leadership style and earn the respect you deserve in your workplace!
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    21 mins
Economics
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