Episodes

  • The Inverse Closing Method with Adam Cerra

    The Inverse Closing Method with Adam Cerra
    Nov 23 2025
    In this engaging episode of the Exceptional Sales Leader Podcast, I sit down with sales expert Adam Cerra, Founder & CEO of DFY High Ticket Closing & Closer Academy, and creator of The Inverse Closing Method. The conversation explores Adam's formidable career, beginning in IT support and evolving into the high-stakes world of sales. Particularly for coaches and educators in personal development, Adam's methodologies are built on creating genuine buying decisions and establishing integrity and authority in sales conversations. The episode delves deep into Adam's inverse closing method, a distinctive strategy that prioritises understanding customer pain points using emotional intelligence, with emphasis on selling decisions rather than products. Adam underscores the importance of authority in sales and challenges traditional methods through philosophical and ethical angles. By focusing on serving clients ethically and understanding their specific needs, Adam reveals effective ways for sales professionals to thrive without the traditional "sleaze" associated with selling. The discussion also covers projections, NLP strategies, and the future of sales in an AI-driven world, presenting a nuanced perspective on how sales professionals can enhance their skills with technology without being replaced by it. To connect with Adam and to learn more about what he does, including grabbing a copy of his book 'Conversation to Client', please go to: LinkedIn - https://www.linkedin.com/in/adamcerra/ Website - https://adamcerra.com/ Book - https://www.conversationtoclient.com/buy-book
    Show more Show less
    51 mins
  • Mastering Sales Through Servant Leadership with Neil Reich

    Mastering Sales Through Servant Leadership with Neil Reich
    Nov 19 2025
    In this episode of the Exceptional Sales Leader Podcast, I am thrilled to be joined by Neil Reich, Founder & CEO of Care Connect Advisors, from Tampa, Florida. With a remarkable career in sales and healthcare, Neil brings a wealth of experience and insights into building successful sales teams and delivering exceptional value to customers. In this episode, Neil shares his leadership journey, recounting pivotal moments and lessons learned from mentors that have shaped his approach to business and life. We explore the significance of mentorship, developing a successful sales strategy, the importance of surrounding ourselves with the right people, as well as deep diving into servant leadership. With insightful discussions on value-based care, the power of referrals, and overcoming adversity, Neil offers invaluable guidance for those looking to thrive in a competitive market. Anyone interested in healthcare sales, leadership, or business startups will find this episode immensely valuable. To connect with Neil and to learn more about what he does, please go to: LinkedIn - https://www.linkedin.com/in/neil-reich-3382498/ Website - https://careconnectagency.com/
    Show more Show less
    47 mins
  • Speed to Lead – The Power of Live Chat with Terry Wilson

    Speed to Lead – The Power of Live Chat with Terry Wilson
    Nov 16 2025
    In this compelling episode of The Exceptional Sales Leader Podcast, I am joined by Terry Wilson, CEO of Chat Metrics, to discuss the critical interplay between human interaction and technology in sales conversions. With a background in accounting and the steel industry, Terry's transition into digital marketing highlights the importance of human-centric live chat solutions for online businesses. Listeners will gain insights into Chat Metrics’ journey and unique business model that prioritises 24/7 human interaction over automation and AI bots, ensuring quality customer engagement. Throughout the conversation, Terry elaborates on the transformative power of live chat in enhancing lead generation and the common pitfalls businesses face when adopting chat technologies. Key challenges, like finding skilled personnel to manage live interactions across time zones and the impact of tech trends like AI, are explored in depth. Terry emphasises the principle of “give before you ask,” advocating for genuine, human-first interactions to cultivate trust and improve conversions. This episode is rich with expert advice for anyone looking to optimise their online sales strategies with proven human engagement techniques and is a must-listen for sales and marketing leaders aiming to leverage technology effectively. To connect with Terry and to learn more about Chat Metrics, please go to: LinkedIn - https://www.linkedin.com/in/terry-wilson-tj/ Website - https://www.chatmetrics.com/ Podcast "The Chat" - https://podcasts.apple.com/au/podcast/the-chat-conversations-with-marketing-and-sales-leaders/id1778175226
    Show more Show less
    58 mins
  • Winning Big with Larry Weidel

    Winning Big with Larry Weidel
    Nov 14 2025
    In this enlightening episode of the Exceptional Sales Leader Podcast, I am joined by experienced & highly successful financial entrepreneur Larry Weidel who shares his journey and insights into building a successful business empire. You will be treated to a rich tapestry of experiences highlighting the challenges and triumphs Larry faced in establishing a financial powerhouse with Primerica, a journey marked by resilience, innovation, and a steadfast commitment to helping others achieve financial freedom. Larry discusses key principles from his book, "Serial Winner," emphasising the significance of making decisive steps forward and maintaining a mindset of always improving, which he refers to as the "Abi Principle." He passionately talks about the need to align one's career with personal excitement and how finding the right path leads not only to personal fulfilment but also to professional success. The conversation steers through the philosophies of problem-solving, the art of decision-making, and the undeniable power of winning—concepts pivotal to building both a successful business and a satisfying life. Through engaging anecdotes and thoughtful reflections, Larry leaves listeners with a powerful message about the cyclical nature of winning and the unlimited potential that lies in continual personal and professional growth. To connect with Larry and to learn more about what he does, please go to: LinkedIn - https://www.linkedin.com/in/larryweidel/ Website - https://www.larryweidel.com/ Big Hitters Community - https://www.bighitterscommunity.com/ YouTube - https://www.youtube.com/@BigHittersPod Instagram - https://www.instagram.com/larryweidel/
    Show more Show less
    57 mins
  • Elevate Your Leadership with Bob Pizzini

    Elevate Your Leadership with Bob Pizzini
    Nov 12 2025
    In this episode of The Exceptional Sales Leader podcast, I welcome Bob Pizzini, an ex-Navy diver, current CEO, and leadership consultant, to share his insights on leveraging military experience in the business world. Bob brings to the table a diverse background, from being a Navy EOD technician to running a multimillion-dollar business. He discusses his journey, focusing on utilising his military-acquired skills to build and operate a unique venture like iFly Virginia Beach, a renowned indoor skydiving facility. We dive into the core principles of leadership learned from his military career, emphasising health and wellness as critical components of leadership success. He highlights the significance of fitness and recovery, which informed his leadership philosophy encapsulated in his book, "Elevate Your Leadership." Bob elaborates on six essential elements: rest, hydration, nutrition, exercise, brain-heart link, and lifelong learning. These components serve as pillars for personal and professional high performance, elements frequently overlooked by many organisations and leaders in pursuit of immediate results. To connect with Bob and to learn more about what he does, please go to: LinkedIn - https://www.linkedin.com/in/elevateyourleadership/ Website - https://robertpizzini.com/ Instagram - https://www.instagram.com/bobpizzini/
    Show more Show less
    53 mins
  • Building Community & Wellness:The Sabai Thai Spa Journey with Nuttha Goutier

    Building Community & Wellness:The Sabai Thai Spa Journey with Nuttha Goutier
    Nov 7 2025
    In this episode I enjoy an engaging conversation with Nuttha Goutier as we explore her transformational journey from a small Thai village to spearheading a successful spa network in Canada. We delve into Nuttha's personal story, offering insights into the communal values and resourcefulness inherent in her upbringing, which have significantly influenced her business ethos. The conversation provides a detailed look at how Nuttha's deep-rooted belief in community, joy, and wellbeing propelled the Sabai Thai Spa to success. Emphasising the core values of self-care and human connection, this episode highlights how a genuine passion combined with strategic franchising can pave the way for business expansion and customer loyalty. It also underscores the potency of leading with heart and purpose. To connect with Nuttha and to learn more about Sabai Thai Spa, go to: LinkedIn - https://www.linkedin.com/in/nutthagoutier/ Website - https://sabaithai.com/ Instagram - http://instagram.com/nutthagoutier/
    Show more Show less
    51 mins
  • Transforming Mindset for Sales Excellence with Tanya Pluckrose

    Transforming Mindset for Sales Excellence with Tanya Pluckrose
    Nov 5 2025
    In this riveting episode of the Exceptional Sales Leader Podcast, I reconnect with Tanya Pluckrose after four years between podcast episodes. A conversation filled with insights, Tanya shares her transformative journey from a successful career at Qantas to becoming a mindset coach in the United States and now back in Brisbane. She elaborates on the importance of nature, frequency, and vibrational energy as tools for resetting and aligning one's inner frequency for business success. We explore these profound topics as she highlights her living experiences in Las Vegas and how tuning with nature has influenced her mindset. This episode delves into Tanya's expertise in mindset coaching, emphasising the power of self-image and paradigm shifts as pivotal elements for success in sales. Drawing from her work with the renowned Bob Proctor, Tanya reveals how internal programming and paradigms dictate our results. The discussion bridges practical, actionable steps that leaders and entrepreneurs can take to transform their subconscious mind and improve their business outcomes. Key insights include leveraging creative visualisation and maintaining a positive self-dialogue to align with one’s goals and manifest income and success. To connect with Tanya and to learn more about what she does, go to: LinkedIn - https://www.linkedin.com/in/tanyapluckrose/ Website - https://www.tanyapluckrose.com YouTube - https://www.youtube.com/@tanyapluckrose
    Show more Show less
    57 mins
  • Integrity & leadership – Jim Carlough’s Roadmap to Success

    Integrity & leadership – Jim Carlough’s Roadmap to Success
    Nov 3 2025
    In this engaging episode of the Exceptional Sales Leader Podcast, I am joined by Jim Carlough, a celebrated author and leadership expert from Dallas, Texas. The conversation highlights the global scope of Jim's influence, evident in his engagements from Nigeria to Switzerland. The focus is Jim's bestseller, "The Six Pillars of Effective Leadership," which he developed as a guide to empower new managers with proven leadership strategies. Jim shares how his own journey into sales leadership started without the traditional sales stint, an environment that taught him valuable lessons about adaptability and integrity. Amid an in-depth discussion on leadership, Jim emphasises integrity as the cornerstone of effective leadership, recounting lessons from his early start in public office and pivotal experiences that shaped his career. Further, he illustrates how leaders are made, not born, by sharing compelling narratives about integrity, compassion, empathy, and focus—all crucial leadership pillars in his book. Jim recounts noteworthy experiences, such as leading a sizeable team under challenging conditions, and provides practical insights on building credibility, executing with empathy, and consistently delivering results. Jim’s storytelling offers relatable and valuable lessons for aspiring and seasoned leaders alike, making for a comprehensively informative episode. To connect with Jim and to learn more about what he does, including grabbing a copy of his book "The Six Pillars of Effective Leadership - a Roadmap to Success", go to: LinkedIn - https://www.linkedin.com/in/jimcarlough/ Website - https://www.jimcarlough.com/
    Show more Show less
    55 mins