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The Mistakes That Shaped Me

By: Ashton Media
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  • Summary

  • This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.


    In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.


    "HOSTED BY NOTABLE CX THOUGHT LEADER,

    TOMAS HAFFENDEN

    Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.




    Hosted on Acast. See acast.com/privacy for more information.
    Ashton Media 2024
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Episodes
  • Episode 8: Anthony Russell

    Episode 8: Anthony Russell
    Jul 11 2024
    In this episode, we chat with the very humble and down to earth Anthony Russell, an accomplished brand strategist and performance marketer with experience across multiple categories, and who is currently the Head of Customer Experience at Sweat, one of the world’s leading fitness platforms. He’s passionate about connecting people with brands through insight driven, meaningful and fully integrated brand experiences and storytelling. Today we talk about the significance of the onboarding process when starting a new company, and the importance of collaboration, vulnerability and egoless leadership.

    Hosted on Acast. See acast.com/privacy for more information.
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    41 mins
  • Episode 7: Adam Novak

    Episode 7: Adam Novak
    Jun 24 2024
    In this episode, we chat with the very funny and very accomplished Adam Novak, Head of Experience and Transformation at CBHS. He has over two decades of experience across brand, strategy, CX, digital transformation and service design. We chat about the importance of attention to detail (in both your work and personal lives!), and the risks that come from jumping the gun and saying yes to something before you have the full picture.

    Hosted on Acast. See acast.com/privacy for more information.
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    34 mins
  • Episode 6: Claire Raeburn

    Episode 6: Claire Raeburn
    Jun 7 2024

    Since we recorded this episode with Claire, her role has evolved as she now leads the Product and Experience Functions at Contact Energy. Her claim to fame is doing the impossible – making energy bills understandable to regular people without accountancy diplomas.

    Previously she picked up rubbish for a local council the UK (by letting people report local messes thru a chatbot). Prior to that she looked after digital service for the UK’s largest telco (EE), winning a few “best online service” gongs in the process.


    Hosted on Acast. See acast.com/privacy for more information.
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    27 mins
Economics Social Sciences
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