• The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

  • Jun 18 2024
  • Duración: 29 m
  • Podcast

The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 Por arte de portada

The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

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  • 🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:24 Individuals or Personas?

    5:30 Using contact center as customer insights center

    9:45 CHIEF and the impact on women’s careers

    13:14 1st Class Lounge

    17:34 Getting closer to customers in economic downturn

    21:00 Starting a career as front line agent

    26:24 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Episode resources:

    Lisa LinkedIn: https://www.linkedin.com/in/lisaeyer/
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