The concept of fan service, which originated in anime and is now common across media, has pervaded the world of product creation as well. We discuss what it is & why it’s vital to serve your customers without pandering to them.

FOLLOW-UPS – 01:11
Progressive Complexity (aka Progressive Disclosure)

THE PERILS OF FAN SERVICE – 03:50
Star Wars: Fired Solo Directors Didn't Want Movie To Just Be Fan Service
BlackBerry’s Future in Doubt
Clicks is a BlackBerry-style iPhone keyboard case
Janet Jackson Goes Sneaker Shopping With Complex

THE “YES, AND” APPROACH – 12:57
Why Porsche announced an SUV in 1998
Engineering guru Albert Biermann on making the Hyundai Ioniq 5 N

IT’S ABOUT THE VIBE OF THE THING – 19:01
The Homer Simpson car is a great lesson in building products
What everyone gets wrong about this famous Steve Jobs quote

THE VALUE OF PROTOTYPES – 23:38
IDEO: The Secret Power of Prototyping
On IDEO’s early days and the importance of prototypes

WE’RE NOT SAYING IGNORE YOUR FANS– 25:31
Reddit’s IPO is its own decline
Vollebak: The Dyneema Ultralight Jacket
The End of Social Media: An Interview With Jack Dorsey
Overheard: Steven Soderbergh

KEEP YOUR PROTOTYPES FUZZY – 39:36
UX Prototypes: Lo-Fi vs. Hi-Fi

IT CAN BE GOOD TO BE NICHE – 44:28

WEEKLY RECOMMENDATIONS – 47:15
Secret Galaxy
The efficacy of duct tape vs cryotherapy in the treatment of the common wart
Does One Line Fix Google?
Vivaldi Browser

CLOSING & PREVIEW – 01:00:59

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CREDITS
Theme: Vendla / Today Is a Good Day / courtesy of www.epidemicsound.com
Drum hit: PREL / Musical Element 85 / courtesy of www.epidemicsound.com