In this episode of the Pilates Business Podcast, host David Gunther introduces a new series titled "A Scheduling and Payment System That Cares." Joining him is a mystery guest, co-founder and CEO of a scheduling and payment management system that prioritizes customer care.

David discusses the transition of their Clinical Pilates Studio business from a system that lacked care and responsiveness, to one which does care about integrating with the needs of their clinical Pilates studio, and shows that via their actions.

Our mystery guest is eventually introduced and then shares insights into her company’s customer-first approach, stressing the importance of caring for both clients and staff. She also reflects on her personal journey and the experiences that have shaped her empathetic leadership style.

Throughout the episode, we emphasise how the new system listens to client feedback to deliver tailored solutions.

Tweetables

"We could see from things that happened. We heard what people said, but we watched what they did. It's very important to us to see the actions and watch what these companies do, and we found that they weren't really caring, and if they were caring, it wasn't for us or for businesses like us."

David Gunther – Director Pilates Can / Pilates Business

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Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/28

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Host, David Gunther, discusses innovative solutions for transforming prospective clients into committed clients. Key changes include scheduling adjustments for private sessions, introducing a 75-minute session for smoother client transitions, and formalizing 15-minute private consultations for newcomers.

Together with Tara Smith and Claire Gunther, they also discuss updating assessment forms to capture essential client information and making pricing more transparent through easy-to-access formats like website pages and direct Pilates Practitioner communication.

This episode aims to streamline the client onboarding process, ensuring a better experience for clients, instructors, and the business. The CRM and automation tool, ActiveCampaign, plays a key role in this transformation, helping to manage client interactions and automate essential processes for optimal efficiency.

Tweetables

"We've been not kidding ourselves, but we have been doing things in a way where we were being hopeful that we can get all these things done, perhaps in that hour session, when really, the instructor wants to focus on the client, their health and well-being, and putting together what they need so that they can have a personalised written program."

David Gunther – Director Pilates Can / Pilates Business

Get the Full Show Notes

Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/27

Disclosure

This podcast contains affiliate links. We may receive a commission on products or services that you purchase through clicking these links, at no extra cost to you.

Send us a text

Want to learn more about Pilates Business?

Learn from other business owners and prominent leaders, to benefit your Clinical Pilates Studio business, and your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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In this episode, join the team from Pilates Can in Canberra for an in-depth discussion on improving the conversion of prospects into clients. Tara, Claire, and the host, David Gunther, explore various strategies, including the implementation of a regularly updated spreadsheet by the admin team to track session availability and provide instructors with essential booking information.

They emphasise the need for instructors to be well-informed and proactive to ensure a seamless client experience. The conversation also covers potential updates to workflow emails and the importance of clear pricing communication. Stay tuned for specific process changes in the next episode.

Tweetables

“Remember, you can't help the people with your clinical Pilates services if you can't convert the inquiry. If you don't, then it could be that reformer studio down the road who might, and then, that will be your prospect's lived experience of Pilates.”

David Gunther – Director Pilates Can / Pilates Business

Get the Full Show Notes

Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/26

Send us a text

Want to learn more about Pilates Business?

Learn from other business owners and prominent leaders, to benefit your Clinical Pilates Studio business, and your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

Are you getting all the shows? Subscribe today!