This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Roger Graell Sole, Chief Digital Officer at Bata Group. The Bata Group has a unique position of being a household name in tons of countries for several decades now.

In this power-packed episode, Roger shares his invaluable insights on:

🔍 how to digitise the business of this scale
🔑 How do they successfully roll out technologies across all countries while maintaining local specifications
🚀 How do they make sure that a customer sitting in Bogota and a customer in Bombay feel the same level of connection that they felt with Bata for generations

This is an episode you won't want to miss!

P.S. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts, or wherever you watch your podcast.

#TheRetailSpotlight #RetailTech #RetailInnovation #CustomerExperience #Podcast

Get ready for an exciting conversation as our founder and host, Mitul Jain, chats with Alessandra Montrasio, Chief Marketing Officer. Alessandra shares her incredible journey from FMCG giants to agile retail scale-ups.

Tune in to Learn:

🔍 The synergy between marketing and operations to enhance customer experiences

🔑 Evolution of CRM from data management to a platform for meaningful interactions

📝 Empowering frontline, listening to their insights, and creating a culture to express their point of view

Packed with invaluable insights for professionals aiming to draw flawless execution and innovation, this episode is one you won't want to miss!

Everyone likes being first, be it in a race or to embrace new technologies.

In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an insightful conversation with Jonathan Haywood, Former Director - Digital, Loyalty, CRM, Transformation at Holland & Barrett. 🌟 With over 11 years at this iconic health and wellness retailer, Jonathan has worn multiple hats and spearheaded numerous transformational initiatives.

In this power-packed episode, Jonathan shares his invaluable insights on:

🔍 Navigating personalisation strategies in a highly regulated environment
📝 Key insights into the ever-evolving retail landscape
🔑 Simple yet effective tips for optimising retail operations
🚀 The success story behind Holland & Barrett’s widely successful loyalty program

This is an episode you won't want to miss!

P.S. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts, or wherever you watch your podcast.

#TheRetailSpotlight #RetailTech #RetailInnovation #CustomerExperience #Podcast