• The Secret Digital Marketing Life of Franchises with Neel Parekh

  • May 14 2021
  • Duración: 23 m
  • Podcast

The Secret Digital Marketing Life of Franchises with Neel Parekh

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  • Ever wondered how your agency can start working with franchises? For many agencies, they're practically a "holy grail" client. Want the insider take on what it would require to impress someone who runs one?Well, listen to today's podcast and you'll get your wish. Today we're talking with Neel Parekh, Founder and CEO of MaidThis, a residential and Airbnb cleaning franchise that is rapidly expanding across the U.S.MaidThis is a tech-savvy up-and-comer that leverages every available digital technique to win and to help their franchisees win. That means Neel is also well-versed in the digital marketing world and has plenty of insights for agency owners and consultants. Check it out now:The highlights:[1:02] The business model.[2:15] Why franchise?[3:52] How MaidThis approaches digital marketing.[6:11] Educating franchisees.[10:46] The best way to get your foot in the door.[16:20] The best franchises to target.[19:05] Growing a remote culture.[20:46] Neel's cause.The insights:The MaidThis business modelThe MaidThis business model is fairly straightforward. It's a cleaning company that allows customers to schedule weekly, biweekly, or monthly cleanings through their website. Everything is automated.The other niche is Airbnb cleaning for vacation rentals, which brings its own unique challenges."One guest checks in at 11, the next guest checks in at 3. There's a bunch of stuff which has to happen between them, like checking for damages, replacing supplies, things like that. So we just link up with the host's calendar and automatically schedule cleaning after the turn-around."Neel says he really likes approaching this business in what he calls a "new age way.""As opposed to the old-school cleaning model where you get an estimate, you don't really know if they're going to show up or not, and you have no phone notifications." Why franchise?Neel says franchising was a really big decision for his company.He offers some background."I started the company in 2013. I did a couple of years part-time when I was working in finance. Eventually, I wanted to travel. So I left for five years before Covid, just traveling the world. That's why I made the business remote. Because I had to."At MaidThis, the only people who don't work remotely are the cleaners."In 2020, we decided we wanted to expand. The question was: how do we do that? Do we do it ourselves, or do we do it with a franchise model? A franchise model can expand more rapidly because you can multiply your efforts. We had the system set up in such a way because I was working remotely. We had to be highly, highly systemized to make it work. So it was very conducive to the franchise model."He says this approach is giving him a huge boost over other cleaning companies."I love that a lot of other cleaning companies in the franchise space are from the 70s, 80s, and 90s, so their digital marketing is not the best. The way they're targeting customer interaction with the crowd they're targeting is not the best. That was the reason we decided franchising was the way to expand. And so we launched in late 2020, at the height of the pandemic. We awarded our first franchise in Denver in late 2020 and are just going to keep  going from there." How MaidThis approaches digital marketingNeel says he really loves local marketing, and that love is helping him dominate the competition. "I think cleaning companies are two years behind the curve in terms of marketing and digital marketing. They're late with everything. As long as you're on pace with the way digital marketing is going, you're already ahead of the competition. It's not that hard in my opinion to beat most of the competition just by doing base, foundational stuff. A lot of local companies don't know what they're doing. If you're a marketer and you know what you're doing, you're ahead of the competition." Neel says it's critical for the success of his franchisees."Having an optimized website. Doing email capture. Actually doing email marketing. You'd be surprised. Most local companies don't do it. 45% of local companies don't even have a website."This is one area where Neel offers his franchisees a great deal of support."We provide the actual playbook of what can work. Here's how you set up a profile. Here's the ad copy you can use for your AdWords. It would be on the franchisee and maybe an approved vendor of ours to actually get that done. A lot of stuff is proven out."He says that there are a lot of changes from market to market that are good to be aware of."For example in Los Angeles, Yelp is huge. Yelp is huge in California. In the midwest, it's not that big. They like Angi. We don't want to force what's happening in their local market." Educating FranchiseesNeel educates each of his franchisees from day one and focuses on two key areas of digital marketing.The first is filling the funnel through SEO and email marketing."Afterwards, the number one key for us is Google reviews. I don't care where in the ...
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