Andy Goram sits down with Nick Court, founder and CEO of The People Experience Hub, to tackle a bold question: "Are we measuring employee engagement all wrong?" As organisations pour time and resources into engagement surveys and scores, Nick challenges the effectiveness of these traditional methods and suggests that we’ve been missing the mark.

Andy and Nick dive deep into the flaws of current engagement measurement practices, exploring why chasing numbers might actually be detracting from what truly drives a thriving workplace. Nick introduces the PX3 model, a revolutionary approach that goes beyond surface-level metrics to uncover the real factors that influence employee experience and retention.

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• Traditional employee engagement metrics are flawed. It's more nuanced.
• Effective employee engagement measurement should know, "What makes an employee engaged here."
• The Px3 Think Feel Do model goes beyond a score and uncovers what needs focus and why
• Internal benchmarks are far more valuable than external comparisons.

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The key moments in this episode are:

00:00:10 - Is chasing employee engagement scores leading us astray? 00:06:11 - What does true employee engagement look like in your organisation? 00:09:07 - The dangers of focusing solely on engagement scores 00:14:04 - Why a singular engagement metric may be misleading 00:17:51 - Rethinking net promoter scores for employee engagement 00:23:14 - Introducing the Px3 model - a new approach to measuring employee experience 00:28:56 - Why outcomes matter more than engagement scores 00:35:18 - Predictive analytics are the future of employee engagement measurement 00:41:24 - The case for internal benchmarks over external comparisons 00:42:53 - How to create a culture where employees thrive

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Get the full transcript of the episode here

In this episode of Sticky from the Inside, host Andy Goram sits down with leadership coach and visionary, Dan Tocchini to explore the transformative power of vision, resilience, and authentic connections in leadership and company culture. Dan shares profound insights on how embracing discomfort and facing personal and professional "exile" can lead to deeper wisdom, stronger relationships, and extraordinary success.

Discover why a strong vision is the cornerstone of effective leadership and how it can free you from being held hostage by past failures or current circumstances. Learn how to cultivate resilience and stay committed to your goals, even in the face of adversity, and why authentic connections are forged in the toughest of times.

If you're looking to transform your approach to leadership and company culture, this episode is packed with actionable advice and thought-provoking concepts that will inspire you to lead with purpose, overcome challenges, and create lasting impact.

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• How to turn discomfort into a powerful tool for personal and professional growth.
• The role of vision in freeing leaders from the constraints of history and circumstance.
• Why resilience and commitment are crucial for achieving extraordinary results.
• The importance of facing reality head-on to unlock new opportunities for success.

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The key moments in this episode are:

00:00:10 - Introduction to Sticky from the Inside 00:03:14 - Dan Tocchini on Transforming Leadership and Company Culture 00:06:15 - The Role of Philosophy in Leadership Development 00:09:57 - Phenomenology and Neuroscience: Understanding Leadership Behaviour 00:12:24 - How Vision Shapes Leadership and Company Success 00:19:38 - Embracing Discomfort for Personal and Professional Growth 00:26:54 - The Importance of Resilience and Commitment in Leadership 00:33:13 - Leading Through Crisis: Lessons from Personal Tragedy 00:39:00 - Overcoming Exile in Business Leadership 00:44:04 - Authentic Connections and Emotional Intelligence in Leadership 0000:46:40 - Key Takeaways: Mastering Leadership and Creating Impact

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Get the full transcript of the episode here

Why don't more organisations treat building an effective culture, like a strategic, commercial imperative? You still hear comments like, "We'll get to this culture stuff when we've weathered this storm." Frankly, I think that's nuts. Not everyone thinks that way though. In this episode, Andy Goram talks to Dan Dowman from Anthem, who believes that "culture is the only differentiator that really matters" because competitors can catch up with everything else. This conversation covers how culture, employee engagement and leadership directly affect the bottom line, and offers up practical advice on how to get the culture your organisation needs, not just put up with the one it has.

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• How to develop an organizational culture that drives bottom line performance.
• Why culture is the only differentiator that matters.
• How to intentionally build the culture your organisation needs to be successful.
• What the leader's role is in building that culture.

• The hidden costs of negative behaviour.

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The key moments in this episode are:

00:00:10 - Introduction to Sticky from the Inside 00:01:32 - The importance of culture in today's world 00:03:01 - Making culture a strategic priority 00:10:06 - Pitfalls of productivity optimisation 00:14:02 - Disconnect in organisational values 00:15:03 - Developing practical values for businesses 00:16:22 - Personalising company values 00:21:39 - Importance of company culture 00:25:42 - Culture as a competitive advantage 00:26:40 - Overcoming Resistance to Change 00:28:35 - The cost of workplace drama 00:29:10 - The cost of poor culture 00:32:18 - Addressing cultural decay 00:35:01 - Honesty and integrity in setting company culture 00:37:57 - The model of collective fluency 00:42:33 - Practical culture transformation 00:44:01 - Sticky Notes 00:46:27 - Conclusion and Farewell

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Get the full transcript of the episode here