Episodes

  • From Start-Up to $1.6 Million in One Year: Kline Electrical Services’ Blueprint for Immediate Success

    From Start-Up to $1.6 Million in One Year: Kline Electrical Services’ Blueprint for Immediate Success
    Sep 20 2024
    Listen as we uncover the secrets behind Kline Electrical Services' astonishing growth. 18 months ago, Matt Kline started Kline Electrical Services in Hagerstown, MD, with nothing more than a dream. Fast forward to 2024, and Kline Electrical Services is on track to hit $1.6MM in sales with impressive profit margins. Discover how Matt transformed his start-up into a thriving business by leveraging CertainPath’s proven systems and strategies. Matt shares his journey from a career in franchise gyms to the electrical industry, the pivotal moments that led to his success, and the key advice he has for new contractors. Whether you're a start-up or looking to scale, this episode offers invaluable insights and practical tips for achieving extraordinary growth in the home services industry. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer ...
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    1 hr and 24 mins
  • “Burn It to the Ground”: How Ron Frame & Champion Exteriors Grew from $2.7MM to 6.5MM to (on Target) for $10MM in 18 Months—with NO Insurance Work

    “Burn It to the Ground”: How Ron Frame & Champion Exteriors Grew from $2.7MM to 6.5MM to (on Target) for $10MM in 18 Months—with NO Insurance Work
    Aug 30 2024
    From losing money and frustration to everything changed in 18 months. From $2.7MM in sales to $6.5MM in 18 months… and making money. And now the company is on target to do $10MM at the end of 2024. This is the story of Ron Frame of Champion Exteriors in Hainesport, NJ. Ron is a fourth-generation roofer. He knew there must be a better way to run a roofing business. He found CertainPath and has transformed everything. Along the way, he’s lived by the mantra: “Burn it to the ground.” It means that sometimes you must make radical change and start over to grow. If you’re looking to transform your business quickly, this is a must watch/listen interview. Ron outlines how he completely “burned to the ground” both his call center and roofing repair division. He went from not understanding his financials and daily KPIs to living by them daily. And he shares some insightful marketing tips that have helped him explode in growth, while so many other roofers are struggling to generate revenue. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. pulseM + Customer Lobby. Is maximizing reviews and referrals a priority ...
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    1 hr and 1 min
  • Building a Legacy – Transform Your Business by Transforming Your People & Yourself with CertainPath’s Brandon Marshall

    Building a Legacy – Transform Your Business by Transforming Your People & Yourself with CertainPath’s Brandon Marshall
    Aug 23 2024
    In this episode, Bob Houchin sits down with CertainPath’s Brandon Marshall to discuss the importance of building a strong legacy in the home service industry. They explore the challenges faced by today's contractors and the critical role of leadership in overcoming them. Discover how emotional intelligence, team development, and a focus on personal growth can transform your business. Learn about Brandon's exciting new programs, The Pride and Synergy Camps, designed to help you become a better leader and create a lasting impact on your team and community. This episode offers practical advice and inspiring stories to help you build a successful and fulfilling business. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath  Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  Bradford White. Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today!  Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a ...
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    1 hr
  • 3X Electrical Sales Crown Champion & Service/Install Manager Juan Carlos Conchas Shares His Cool, Calm Sales Style & Process

    3X Electrical Sales Crown Champion & Service/Install Manager Juan Carlos Conchas Shares His Cool, Calm Sales Style & Process
    Aug 9 2024
    In the morning, Juan Carlos Conchas is an electrical service & install manager, as well as sales trainer, for Pacific Coast Home Services in San Jose, CA. In the afternoon, he straps on his tools, takes a call or two, and sells close to $1MM in residential electrical every year. (In 2023, he sold $860K.) Yes, Juan Carlos is a CertainPath Electrical Sales Crown Champion… by selling part-time!Juan Carlos never sold a thing before going to work for Pacific Coast. But when he was sent on a callback on a $30K job (that he didn’t sell or work on), Juan Carlos earned that angry customer’s trust—and then sold him a $100K job. Pacific Coast knew they had a star.In this show, Juan Carlos shares his entire service call process in detail, explaining how he sells everything from diagnostics to panels to rewires to whole-house surge and more. What you’ll find is Juan Carlos doesn’t win over customers by smooth talking or pushing. Instead, he’s cool and calm in his demeanor. And he takes time to truly educate customers so they’re happy about their buying decisions.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Trane. Did you know the Trane Home app gives homeowners control over their Trane smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The Trane Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the Trane Home App on the App Store or get it on Google Play.American Standard. Did you know the American Standard Home app gives homeowners control over their American Standard smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The American Standard Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the American Standard Home App on the App Store or get it on Google Play.Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.pulseM and Customer Lobby. As you prepare for summer, it’s vital to have a plan in place to maximize reviews and referrals during your busy season. If you’re looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it’s our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you’re looking to hear more about how ...
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    1 hr and 10 mins
  • Subcontractor Turned Roofing Sales Crown Champion: How Kaleb Thompson Sold $2.4MM in Residential Repairs & Replacements

    Subcontractor Turned Roofing Sales Crown Champion: How Kaleb Thompson Sold $2.4MM in Residential Repairs & Replacements
    Aug 2 2024
    Kaleb Thompson is a service technician and roof replacement technician for Good’s Roofing in Burton, MI. He sold an impressive $2.4MM in residential repairs and replacements last year. Kaleb has been in the roofing industry since he was 23. He began running his own sub crew, installing new roofs for Good’s Roofing. Eventually, Kaleb accepted a position as a repair technician for Good’s Roofing, and after a few additional years, Kaleb was talked into trying sales. He’s clearly blossomed in that role, becoming a Roofing Crown Champion. In this interview, Kaleb shares his process—from how he approaches repair calls, how he flips them into replacement sales, how he presents new roof pricing, how he handles objections, and everything in between. Kaleb does an exceptional job of always putting the customer first to earn their business. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24-volt applications the Diagnostics Mobile App guides the technician through the installation for select 24-volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: ...
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    50 mins
  • $850K in Residential Electrical Sold & Installed in Valparaiso, IN: How Electrician Kevin Braun Shares His Service Call Process

    $850K in Residential Electrical Sold & Installed in Valparaiso, IN: How Electrician Kevin Braun Shares His Service Call Process
    Jul 19 2024
    Kevin Braun is an electrician for Amps & Volts Electric in Valparaiso, IN. Kevin is an absolute superstar, as he sold AND installed $850K in residential electrical work in a small, largely rural market. (And the year before, he sold and installed $750K!) In this interview, Kevin shares his entire service call process. Kevin does a masterful job of educating and closing homeowners, while not applying any sales pressure. The key to his success is customizing each job to fit the life, health, and safety needs of each customer. With Kevin’s process, he gets very few objections because homeowners build their options with Kevin. It’s no surprise that he does so well. This is a great interview for technicians or salespeople who are leery about selling. Sales doesn’t mean pushy. Sales means listening, observing, educating, giving options, and taking great care of your customers. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more. PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution. Produced in North America, our products have a 99.9% sucess rate due to live testing. Each unit goes through a rigorous testing procedure during the manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com. Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable ...
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    45 mins
  • $3.6MM in HVAC Sales: Selling Technician Jeff Payne Shares His Maintenance, Service, & Sales Call Process

    $3.6MM in HVAC Sales: Selling Technician Jeff Payne Shares His Maintenance, Service, & Sales Call Process
    Jul 12 2024
    Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX. Jeff has been a long-time high sales producer in the HVAC industry. The last two years, he’s taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023. In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts it to a sales opportunity, and then how he closes that sale. Jeff believes in following a process and paying close attention to detail. That comes across in this conversation, as was so giving of his insight that he’s gained over an almost 20-year career. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen’s engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/ HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.
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    1 hr and 39 mins
  • $1.8MM in Plumbing Sales: Field Advisor James Chenault Shares How He Sells Plumbing, Drain, & Sewer Work

    $1.8MM in Plumbing Sales: Field Advisor James Chenault Shares How He Sells Plumbing, Drain, & Sewer Work
    Jun 28 2024

    James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA. James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it? James genuinely cares for his clients. It comes across in this interview. He doesn’t see them as dollar signs; he sees them as friends who he wants to help. Of course, James has an air-tight service and sales process. In this interview, James walks you through an entire call from beginning to end. We talk about how he sells water heaters, water filtration, pipe relining, pipe bursting, and more!

    Show Notes

    The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

    FOLLOW CERTAINPATH:

    Facebook: https://www.facebook.com/CertainPath

    Linkedin: https://www.linkedin.com/company/certainpath

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    Thank you to our sponsors:

    Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

    pulseM and Customer Lobby. As you prepare for summer, it’s vital to have a plan in place to maximize reviews and referrals during your busy season. If you’re looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it’s our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.

    Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.
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    52 mins