The 10 Behaviors of Nightmare guests AND How to deal with them! We also highlight our FIRST local restaurant in Vegas in the Concierge Corner, as well as provide businesses the Real Data around Customer Experience (CX) and why it matters as an industry. And out of nowhere - YODA makes an appearance!!!!
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Here's the citations for the statistics provided in Segment 2:
61% of consumers will pay at least 5% more if they know they’ll get a good customer experience. (Emplifi)
60% of consumers have switched brands due to a negative contact center experience. (Calabrio)
70% of brands see a direct connection between customer service and performance. (Zendesk)
80% of consumers feel more emotionally connected to a brand when customer service solves their problem. (CGS)
39% of consumers have less patience today than they did before the pandemic. (Netomi)
54% of consumers say brands treat customer service as an afterthought. (Zendesk)
56% of consumers say most companies treat them like numbers. (Salesforce)
Only 59% of customers trust the brands they interact with. (Forrester)
62% of companies don’t respond to customer service emails. (SuperOffice).
87% of customers actively avoid buying from brands they don’t trust. (Sinch)
90% of CX leaders say customer expectations have increased to an all-time high. (Hubspot)
74% of consumers feel brand loyalty is about feeling understood and valued, not discounts and loyalty perks. (Redpoint)
Companies that lead in CX personalization have increased their revenue by up to 15%. (McKinsey)
Only 79% of executives say digital customer experience is extremely or very important. (CMSWire)
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