• The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

  • May 21 2024
  • Duración: 33 m
  • Podcast

The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 Por arte de portada

The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

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  • 🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?...


    CHAPTERS

    0:00 Introduction

    2:26 Power of storytelling in business

    6:13 AI allows cost cutting AND better customer experience

    10:18 Balancing Human and Tech in CX

    14:40 GREAT example of using AI to improve agent experience

    16:45 1st Class Lounge

    21:32 AI Benefits NOW…not years from now

    25:55 Gaining Buy-In for AI implementation

    30:34 Contact info and closing


    If you like CX Passport, I have 3 quick requests:

    ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

    ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

    ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

    I'm Rick Denton and I believe the best meals are served outside and require a passport


    Thank you to Verint for your sponsorship of this episode.


    Episode resources:

    Verint: https://www.verint.com/

    Jasen LinkedIn: https://www.linkedin.com/in/jasenwilliams/

    Fishing Booker: https://fishingbooker.com/

    CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship
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