• The secret to attracting and retaining healthcare consumers

  • Nov 29 2023
  • Length: 19 mins
  • Podcast

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The secret to attracting and retaining healthcare consumers

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  • Summary

  • Tune in to hear PwC specialists discuss re-engineering the healthcare ecosystem by engaging healthcare consumers. Topics include:

    • Evaluating the consumer experience and engagement
    • Trends in the market to help organizations develop and focus on their mission to enhance consumer experience and key investments
    • Three capabilities that are needed to deliver on the promise of personalization, low cost, experience, and convenience

    Speakers:
    Derek Gaasch, Customer Transformation Principal, PwC
    Elizabeth Carlson, Customer Transformation Director, PwC
    Kristen Knudson, Enterprise Transformation Senior Manager, PwC
    Igor Belokrinitsky, Strategy& Principal, PwC


    For more information, please visit us at: https://www.pwc.com/us/en/industries/health-industries/health-research-institute/next-in-health-podcast.html.
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