Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen.

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Here’s a sneak peek into the episode

• The beginnings of Flow.AI and the Khoros automation framework
• Supporting agents with automation by listening to their painpoints
• The velocity of conversational AI technology in different industries
• Using AI to help customers better utilize social channels to get what they want
• Guiding bots to be partners on our journey to create 

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• Take a tour of our Accelerated Community Management solution
• The High Cost of Low Agent Retention + NEW AUDIBLE VERSION
• Lensa AI photo editor faces backlash 

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.

After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.

Here’s a sneak peek into the episode

• Balancing workloads to keep the lights on with the need for improvements in community.
• Using feedback to understand what customers are searching for on your community.
• Making progress on long-term projects while making incremental improvements.
• Key takeaways for organizations that may be considering revamping or relaunching their community.  

Connect with the brightest leaders and practitioners of Digital Customer Engagement by joining Atlas today!

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform.

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community.

Hear firsthand how to position your community to benefit both your customers and your colleagues.

Here’s a sneak peek into the episode

• Ways to build your broad-based coalition with executive backing.
• Staying aligned on goals and KPIs with a steering committee
• The importance of getting into the habit of reporting out how you’re meeting your goals.
• The value of slowing down to move faster down the road.
• Coaching CSMs to be more involved, reducing mindless Q&A.   

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

• Apple Podcasts
• Spotify
• Amazon
• Google Podcasts