• Travel loyalty: Single-source or aggregator?

  • Jul 22 2024
  • Length: 18 mins
  • Podcast

Travel loyalty: Single-source or aggregator?

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  • Summary

  • In this episode of Travel Buddy, Switchfly CEO Nowell Outlaw dissects the dynamics of travel loyalty programs from a vendor perspective. He highlights the distinctions between single-source and aggregator solutions and the impact on customer experience. This episode offers valuable insights into the role of AI and ML in enhancing travel solutions, making it a must-listen for those in the travel loyalty market.

    Key Highlights:

    • Comparison between single-source and aggregator solutions in travel loyalty programs.
    • The importance of customer service and experience in loyalty programs.
    • Challenges and misconceptions related to adding travel features in loyalty programs.
    • The role of AI and machine learning in improving travel inventory management and customer personalization.
    • The impact of global inventory aggregation on customer satisfaction.
    • Insights on balancing cost and experience in travel loyalty solutions.

    Quotes:

    • "Price is just one element of how to do this the right way." – Nowell Outlaw
    • "AI is all about data and training data models." – Nowell Outlaw
    • "What you need is an independent star rating system." – Nowell Outlaw
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