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Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
May 20 2022
Length: 29 mins
Podcast

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Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

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Summary
In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits, what the process entails and what its designed to accomplish, why organizations should conduct such audits, and what typical gaps experience audits typically reveal.

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