Can you be a more efficient and effective communicator? What is your response rate to emails? How do you approach somebody you've never met? Is elevator conversation an essential skill?

Amy Reczek, founder and CEO of Sales and Presence, discusses the importance of effective communication in sales and beyond. She emphasizes the role of nonverbal behavior in building trust and rapport, and highlights the impact of small changes in verbal communication. Amy provides insights on how to personalize emails and avoid filler words to increase engagement and credibility. She also advises on the use of bullet points in emails to improve readability and engagement. Overall, Amy emphasizes the importance of authentic and intentional communication in building relationships and achieving success. In this conversation, Amy Reczek and Dave Thompson discuss the importance of effective communication in building relationships and achieving success. They emphasize the need to be clear, concise, and considerate in all forms of communication, whether it's written, verbal, or nonverbal. They also highlight the significance of preparation before meetings and conversations, including doing research on the other person and showing that you understand their needs and challenges. The conversation covers topics such as the importance of tangible takeaways, the value of fresh perspectives, and the art of follow-up. Overall, the conversation provides valuable insights and practical tips for improving communication skills.

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• Nonverbal behavior plays a crucial role in building trust and rapport in sales and other areas of life.
• Small changes in verbal communication, such as personalizing emails and avoiding filler words, can have a significant impact on engagement and credibility.
• Using bullet points in emails can improve readability and make it easier for recipients to understand and respond to the message.
• Authentic and intentional communication is key to building relationships and achieving success. Effective communication is crucial for building relationships and achieving success.
• Preparation and research before meetings and conversations are essential.
• Tangible takeaways and fresh perspectives can make communication more impactful.
• Follow-up is important, but it should be done with frequency, strategy, and value in mind.

In this conversation, Dave Thompson, CFI and David Lund, CFI discuss various topics related to interviewing and investigations. They talk about their backgrounds and how they got into the field, the importance of treating people with dignity and respect, and the impact of interviewing skills in both professional and personal relationships.

They also address common challenges and questions faced by loss prevention professionals, including the difficulty in protecting product while not impacting sales. Lund provides insights from his leadership experience on how to communicate effectively when challenged by business partners, the media or his own team.

Lund also takes the hot-seat and provides his thoughts on how to handle some of the difficult questions faced by leaders in the loss prevention or asset protection industry. They emphasize the importance of safety and the use of technology in investigations. In this conversation, Dave Thompson and David Lund discuss the importance of recording interviews and the benefits it brings to both the interviewer and interviewee.

They highlight the value of self-reflection and continuous learning in improving interviewing skills. They also emphasize the need for transparency and open communication in the interview process. The conversation concludes with a discussion about the upcoming Elite Training Day and the unveiling of the new Certified Forensic Interviewer Exam.

Truths:

• Treating people with dignity and respect is crucial in both professional and personal relationships.
• Loss prevention professionals should focus on building positive relationships with other departments and external partners.
• The role of loss prevention is not just about preventing theft, but also about ensuring the safety of employees and customers.
• Investigative interviewing is a skill that can be applied in various aspects of life.
• Technology plays a significant role in investigations, including the use of cameras, license plate readers, and facial recognition. Recording interviews can improve interviewer behavior and adherence to training and policies.
• Watching or listening to recorded interviews allows for self-reflection and improvement.
• Continuous learning and curiosity are essential for professional growth.
• Transparency and open communication are key in the interview process.
• Elite Training Day will feature the unveiling of CFI 2.0, an evidence-based update to the Certified Forensic Interviewer designation.

In this conversation, Dave Thompson interviews Liz Pol, a Chicago police officer with expertise in trauma and suicide among first responders. They discuss the prevalence of suicide in the law enforcement world and the need for proactive measures to address mental health. They also explore how trauma affects individuals in various professions, such as retail and healthcare. Liz emphasizes the importance of communication and psychoeducation in creating awareness and providing resources for mental wellness. They discuss the role of leadership in creating a safe space for employees to share th

• Suicide is of high risk among first responders, and it is important to address the root causes and provide proactive measures for mental wellness.
• Trauma and mental health issues are not limited to the law enforcement world; individuals in various professions, such as retail and healthcare, can also be affected.
• Creating awareness and providing psychoeducation about trauma and mental health can help individuals understand their own responses and seek appropriate resources.
• Leadership plays a crucial role in creating a safe space for employees to share their struggles and promoting mental wellness in the workplace.
• Training and protocols are needed to address mental health issues and provide practical tools for individuals to navigate and cope with trauma.
• Increase awareness and understanding of suicide among first responders
• Break the cycle of business as usual after a suicide occurs
• Open conversations and training are essential to prevent suicide
• Identify and address risk factors and triggers for suicide
• Promote protective factors and support systems
• Debriefings and self-care are crucial after traumatic incidents
• Seek resources and support for suicide prevention

eir struggles and the need for training and protocols to address mental health issues. The conversation with Liz Pol focused on the topic of suicide prevention among first responders. Liz discussed the lack of awareness and understanding surrounding suicide, and the need for a proactive approach to address the issue. She emphasized the importance of breaking the cycle of business as usual after a suicide occurs and the need for open conversations and training to increase awareness and knowledge. Liz also highlighted the risk factors and triggers for suicide among first responders, such as stress, trauma, interpersonal relationship issues, and sleep deprivation. She emphasized the need for protective factors and support systems to prevent suicide. Liz discussed the challenges of sharing information with loved ones without placing blame and the importance of debriefings and self-care in the aftermath of traumatic incidents. She provided resources and encouraged individuals to reach out for help and support.

For more resources on this topic or to contact Liz directly, visit About Me | Resilient Heroes (resilient-heroes.com)

Truths:

In this conversation, Dave Thompson interviews An Gaiser, an expert in nonverbal assessments and intelligence and security screenings. An shares her background and how her personal experiences led her to study behavior and psychopathy. She discusses her work as a probation officer and the challenges of working with individuals who have made poor decisions. An also talks about her role as a security clearance officer and the pressure of making decisions about someone's clearance. She emphasizes the importance of understanding people's drivers and motives in order to elicit information. An addresses the misconceptions about nonverbal behavior and deception, highlighting the need for a comprehensive approach to interpreting behavior. In this conversation, An Gaiser and Dave Thompson discuss the importance of context and self-awareness in investigative interviewing. They emphasize the need for interviewers to understand their own impact on the interviewee's behavior and to be aware of their own non-verbal cues. They also discuss the limitations of body language analysis and the dangers of making judgments without proper contextual information. An Gaiser shares her experiences in training intelligence officers and her approach to combining non-verbal assessment, conversational skills, and understanding behavior in her method. The conversation concludes with the importance of self-reflection and vulnerability in building trust and understanding others.

Learn more about An here: Home - www.angaiser.com

Truths:

• Understanding people's drivers and motives is crucial for eliciting information.
• Misconceptions about nonverbal behavior and deception exist, and there is no single behavior indicative of deception.
• A comprehensive approach that combines scientific knowledge and scenario building is necessary for interpreting behavior.
• The role of an interviewer or investigator is to be aware of their own impact and manage their judgments.
• High-stakes conversations require empathy and understanding, even when dealing with individuals who have made poor decisions. Understanding context is crucial in investigative interviewing
• Interviewers should be aware of their own impact on the interviewee's behavior
• Body language analysis has limitations and should be used with caution
• Combining non-verbal assessment, conversational skills, and understanding behavior is key in effective interviewing
• Self-reflection and vulnerability are important in building trust and understanding others

It’s difficult to be upset when you are snuggling up with a loving dog. In this episode, Det. Bianca Becker from UCF describes her experiences working with K9 Luna, the department’s therapy dog. Luna helps victims of sexual assault feel more comfortable and relaxed, which in turn helps them open up to the Detectives. The presence of Luna also helps build rapport, trust and provide comfort for victims. This episode explores the wide range of crimes that Campus police handle, including theft, DUIs, cyber-stalking, fraud schemes, attempted homicide, and extortion. Luna is also outsourced to other agencies in need of a therapy dog. The use of therapy dogs like Luna has been proven to reduce fear, anxiety, depression, and sleep disturbances in people who have experienced trauma. Understanding the impact of trauma on victims is crucial for investigators to conduct trauma-informed interviews. Detective Bianca Becker discusses the impact of therapy dogs in law enforcement interviews, specifically in cases of sexual assault. She emphasizes the importance of trauma-informed interviewing, allowing the interviewee to dictate the narrative, and providing a safe and comfortable environment. Luna, the therapy dog, plays a crucial role in creating a calming and supportive atmosphere for victims and witnesses. Luna's presence helps victims feel more comfortable, open up about their experiences, and build trust with law enforcement. The use of therapy dogs also extends to the department itself, providing emotional support for first responders and helping to alleviate secondary trauma. Detective Becker encourages other law enforcement agencies to consider implementing therapy dog programs and offers her expertise and resources to assist them.

Truths:

• Campus police handle a wide range of crimes, including theft, DUIs, cyber-stalking, fraud schemes, attempted homicide, and extortion.
• Therapy dogs like Luna have been proven to reduce fear, anxiety, depression, and sleep disturbances in people who have experienced trauma.
• Understanding the impact of trauma on victims is crucial for investigators to conduct trauma-informed interviews.
• Trauma-informed interviewing allows the interviewee to dictate the narrative and start the story from a point that is most important or detailed to them.
• Therapy dogs, like Luna, create a safe and comfortable environment for victims and witnesses, helping them feel more at ease and open up about their experiences
• The presence of therapy dogs in law enforcement interviews can help build trust between victims and law enforcement, leading to more cooperation and information sharing.
• Therapy dogs also provide emotional support for first responders and help alleviate secondary trauma.
• Implementing therapy dog programs in law enforcement agencies can have a significant positive impact on both victims and officers.

Dr. Emily Joseph, a social science researcher and user researcher for Xbox, discusses the impact of clear and not-so-clear communication on the elicitation of information. She highlights the importance of question phrasing, construct validity, and avoiding contamination of memory and responses. Emily emphasizes the need for open-ended questions, especially in investigative settings, to avoid bias and allow for accurate recall. She also explores the challenges of predicting future behavior and the significance of clear and concise questions in obtaining meaningful insights. Additionally, she addresses the misinterpretation of physical behavior and the influence of cultural and experiential factors. In this conversation, Dave and Emily discuss the importance of asking effective questions in various contexts, such as investigations, interviews, and surveys. They explore the impact of different types of questions, including open-ended and closed-ended questions, on the quality of responses. They also highlight the potential biases and limitations associated with certain question formats. The conversation emphasizes the need for interviewers to be aware of their own biases and create an environment where individuals feel comfortable providing honest feedback. Overall, the key takeaway is the significance of asking neutral and unbiased questions to elicit accurate and meaningful information.

Truths:

• Question phrasing and construct validity are crucial in obtaining accurate and meaningful information.
• Open-ended questions are essential in investigative settings to avoid bias and contamination of memory and responses.
• Predicting future behavior is challenging, and questions should focus on thought processes rather than final decisions.
• Physical behavior should not be relied upon as an indicator of truth or deception, as it can be influenced by various factors.
• Cultural and experiential factors can impact both verbal and nonverbal behavior, highlighting the need for cultural sensitivity in communication. The interpretation of responses in interrogation footage can be biased, leading to false assumptions of guilt.
• Closed-ended questions can limit the amount of information obtained, while open-ended questions encourage more detailed responses.
• The framing and wording of questions can influence the answers given.
• Likert scales and other survey response options should be carefully designed to capture a full range of perspectives.
• Interviewers should be aware of their own biases and strive to create an environment where individuals feel comfortable providing honest feedback.

Does expensive wine taste better? Can you tell if somebody is lying to you? Is bitemark evidence reliable?

In this episode of the Truth Be Told podcast, host Dave Thompson interviews Dr. Jeff Kukucka, a psychologist specializing in using his expert, scientific approach to impacting the criminal justice system. They discuss topics such as forensic sciences, bias, and the impact of expectations on perception. They highlight the limitations and potential errors in visual forensic sciences, such as facial recognition and pattern matching disciplines. They also explore how biases and expectations can influence behavior and decision-making in investigations and interviews. The conversation emphasizes the importance of relying on relevant information and avoiding irrelevant distractions. In this conversation, Jeff Kukucka and Dave Thompson discuss the impact of bias in everyday life, including choosing the right cigar and how much to pay for your favorite wine. They highlight the importance of avoiding information overload and focusing on relevant evidence. They also discuss the need for clear communication and collaboration between investigators and forensic experts. The conversation touches on topics such as the influence of bias in decision-making, the role of cognitive biases in everyday life, and the challenges of addressing bias in the criminal justice system. Overall, the conversation emphasizes the need for standardized procedures, intervention to mitigate bias, and continuous improvement in forensic practices.

Truths:

• Forensic sciences encompass a range of disciplines, including biological, chemical, medical, and pattern matching disciplines.
• Visual forensic sciences, such as facial recognition and pattern matching, heavily rely on human judgment and can be prone to errors.
• Biases and expectations can influence behavior and perception, leading to self-fulfilling prophecies.
• People are not good at detecting lies, and common myths about nonverbal behavior are not reliable indicators of truthfulness.
• Relying on relevant information and avoiding irrelevant distractions is crucial for making accurate decisions in investigations and interviews.
• Avoid information overload and focus on relevant evidence in forensic science and investigative practices.
• Clear communication and collaboration between investigators and forensic experts are crucial for accurate decision-making.
• Bias is a natural human tendency and should be addressed through standardized procedures and intervention.

Not your typical "salesperson" - this episode of Truth Be Told features McKenah Elizabeth, a full-time content creator, discusses sales, communication, and building rapport in this episode. She shares her journey from being an elementary education teacher to entering the sales industry. McKenah emphasizes the importance of communication and adaptability in sales, regardless of the product or service being sold. She provides insights on building rapport, asking open-ended questions, and genuinely listening to customers. The conversation also touches on the similarities between sales and recruiting, as well as the value of curiosity and deep conversations in building relationships. In this conversation, McKenah and Dave discuss the application of sales techniques in personal life, the importance of mentorship, evaluating success in sales conversations, and handling resistance from potential customers. They also touch on the challenges faced by women in sales and the power of belief in selling. McKenah shares her experience as an influencer and the importance of building relationships and promoting the benefits of products.

Truths:

• Sales is more than just convincing someone to buy something; it involves effective communication and building rapport.
• The approach to sales may vary depending on whether the product or service is being sold, with services often requiring a stronger focus on building relationships.
• Building rapport involves showing genuine interest, letting down your guard, and using humor to break down barriers.
• Asking open-ended questions and actively listening to customers can lead to deeper conversations and a better understanding of their needs.
• Having a framework for conversations can be helpful, but it's important to be adaptable and flexible in order to truly connect with customers.
• Deep conversations and genuine curiosity can lead to more meaningful relationships and a more interesting conversation. Sales techniques can be applied in personal life and communication style.
• Mentorship and feedback are crucial for personal and professional growth.
• Success in sales conversations can be measured beyond closing deals.
• Handling objections and resistance requires embracing and affirming the concerns.
• Being genuine, embracing objections, and showing humanness are key in communication.