In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media.

Grey shares his journey in the MSP space, going to work for a vendor and what the transition was like. He also shares his feelings on the MSP community and the IT industry as a whole.

Richard asks him about past assumptions about vendors and how MSPs can build relationships with the vendors they partner with, as well as how this will help them to scale the business.

They discuss business exits, M&As, MSP best practices and emerging technologies. Grey talks about his own personal resilience and why he thinks it’s good to have a business mentor.

Richard asks Greg about his two LinkedIn video series, what community means to him and who influences him. Finally, Greg shares a little about his upcoming book, which is almost finished.

Mentioned in This Episode

• Dattocon Europe
• Kaseya
• Peer group: CompTIA
• Business tools: IT Complete
• Endpoint management: Kaseya 365
• MSP accountability programme: Kaseya TruPeer
• Cybersecurity framework: NIST 2.0
• Greg's LinkedIn series: Who Are You Monday
• Greg's LinkedIn series: 1 Minute Wednesday
• Channel Executive Council
• Alder Hey Children's Charity
• Book and lifestyle: Robin Sharma: The 5 AM Club: Own Your Morning. Elevate Your Life.

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.

Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer.

He's spoken at various conferences about macOS security, and he is the coauthor and core developer of the open source macOS incident response tool called Aftermath.

Wes is the director of product marketing for Huntress, where he oversees market intelligence and go-to-marketing strategies. His multifaceted technology and cybersecurity experience spans over a decade.

He’s worked with market leaders such as Bishop Fox, eSentire, Hewlett Packard, and Dell SecureWorks covering managed detection and response, governance, risk and compliance, continuous threat exposure management, offensive security and other topics.

Richard asks them to explain how Huntress help MSPs, how to deploy the tool and their typical partners, before digging in to threats specifically targeting Macs.

Wes explains the Huntress MacOS support and why they decided to put it together. Stuart talks about the most common attack vectors on macOS and security best practice that MSPs should follow.

Wes explains a number of acronyms that MSPs might come across when dealing with Macs and what they mean to users.

Richard, Stuart and Wes look at Mac-specific attacks, third-party breaches and how to protect clients, particularly those who believe that Macs are more secure than PCs.

They explore tools and resources, touch management, staying ahead of the curve and how MSPs can take advantage of the threats to Macs to find a business opportunity.

Mentioned in This Episode

• Open source macOS incident response tool: Aftermath
• Podcast: Interview with Dray Agha
• Malware: Atomic macOS Stealer (AMOS)
• Trojan: Info Stealer
• Shell programme: Bash
• Scripting language: AppleScript
• Knowledge base: MITRE ATT&CK
• macOS threat: Cuckoo
• XM Cyber study into breach and attack simulations
• Slack community: MacAdmins
• Blog series: Ask the Mac Guy: macOS Security Myths
• bunch of resources you can find on our website. It's very easy to find on, under resources
• On-demand webinar: Dealing with Mac threats
• MSP...

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.

Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.

He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.

Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.

Eric also shares how he uses AI tools in his everyday life and what’s surprised him about Microsoft CoPilot. He’s also honest about why AI isn’t a magic wand. Plus, he talks certifications, new features and success stories.

Mentioned in This Episode

• AI assistant: Microsoft CoPilot
• AI tool: ChatGPT
• Intelligence system from the Terminator films: Skynet
• Help with writing AI prompts: Prompt Buddy
• Microsoft collaboration tool: Teams
• Microsoft AI certification: Azure Fundamentals
• Microsoft skills challenges
• Microsoft AI certification: Azure Data Engineer Associate
• AI-powered data analytics tool: Microsoft Fabric
• Microsoft annual conference: Build
• Pax8 annual conference: Beyond