In today's episode of the Ultra Leadership podcast, Greg chats with Aarthi Murali, an award-winning customer experience executive known for her impressive work in the financial sector and at Holman. Aarthi shares her insights on the power of aligning your mission with customer and employee perspectives, and why brand perception is crucial for loyalty and retention.

Discover her strategies for leading organizational change, the importance of clear communication, and the role of servant leadership in fostering team inclusivity. She also offers her personal mantra, "Be bold, be brave," and discusses how gratitude can transform leadership.

This episode is packed with actionable advice and inspiring reflections. Tune in for a conversation that will elevate your perspective on leadership.

Show Highlights:

• The role of CX leadership in driving transformations. [00:03:55]
• Key human-centric starters in leading change in CX. [00:08:05]
• How a servant leader makes change collaborative. [00:12:56]
• Change leadership vs. change management. [00:15:29]
• What globally elevates teams to high performance? [00:18:15]
• The “Be bold, be brave” mantra for early-career leaders. [00:21:45]
• Discover this incredible Friday gratitude practice. [00:25:23]

In this episode, we’re joined by Tiffany Clark, the global head of people solutions & wellbeing for S&P Global.

Tiffany shares her fascinating journey from being a comfortable individual contributor to leading a team of over 170 professionals worldwide. Learn how she discovered leadership traits she didn’t know she had and her advice for being intentional about career growth.

Whether you're aiming for a promotion or simply seeking to hone your skills, Tiffany provides valuable insights and actionable tips. Don’t miss this engaging conversation packed with wisdom from a true leader in the field!

Show Highlights:

• What does it take to become an accidental leader? [00:02:12]
• Guidance for intentional career management. [00:07:32]
• Why you must differentiate growth from promotion. [00:08:28]
• Time-based tips to help employees map their careers. [00:10:48]
• What if archetypes don’t suit career non-negotiables? [00:14:26]
• How to proactively let rejection lead to discovery. [00:17:23]
• The art of daily intentionality with career journaling. [00:19:56]
• The power of treating your career as a relationship. [00:22:42]

Get ready for an insightful episode as we welcome Howard Shaw, VCTO of SHI's Integrated Data Center Solutions division. Howard will share his unique experiences in IT and engineering, including his shift from waterfall to Agile methodologies.

Learn how he inspires his team to embrace change and fosters a culture of continuous improvement. Plus, hear about his personal growth habits and what keeps him passionate about leadership.

Tune in for practical strategies and engaging stories that will elevate your leadership journey!

Show Highlights:

• The key transformation needed to adopt Agile. [00:05:26]
• Leadership buy-in importance in the Agile challenge. [00:09:57]
• How to foster a safe growth culture for employees. [00:12:35]
• Discover strategies for leadership improvement. [00:15:08]
• Top leadership learning resources recommended. [00:16:48]
• The power of two personal traits to fuel progress. [00:19:31]