This episode is a thought-provoking discussion with Olga Potaptseva, CCXP, CCX and Nick Van Langendonck. They dive into effective communication strategies, the flipped pyramid concept, and the sacrifices required to become customer-centric.

In this episode, we delve into a compelling conversation with Klaas Ariaans, the Director of Consumer Clients at ABN AMRO. At the helm of the 3.500 employee office organization within the bank, Klaas oversees a division undergoing rapid evolution. He spearheaded two pivotal transformations: firstly, through Personal Banking, digital interactions have taken on a deeply personalized dimension. Secondly, we've eliminated management by an astonishing 95%, ushering in a new era of self-organization. Join us as we distill lessons from six years of digital and cultural metamorphosis into a captivating 45-minute dialogue.

In this episode, we're inspired by the journey of Beetroot, a Swedish-Ukrainian company founded by students Andreas Flodström and Gustav Henman in 2012. From a humble backpack startup, Beetroot grew into a global tech ecosystem, all while staying true to its roots as a social enterprise. But their story doesn't end there. Amidst conflict in their homeland, Beetroot rose to the challenge, showcasing resilience, compassion, and innovation.