• Unfiltered Feedback - Getting the Information You Need

  • Jul 22 2024
  • Length: 17 mins
  • Podcast

Unfiltered Feedback - Getting the Information You Need By cover art

Unfiltered Feedback - Getting the Information You Need

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  • Summary

  • In today’s episode of the Treasury Update Podcast, Doug Hartsema from The Hartsema Group discusses the importance of unfiltered feedback for banks and payment firms. He explains how transforming customers into advisors can have a significant impact and highlights the critical differences between customer and advisor voices. He also reads through examples of key customer quotes and discusses their meanings.

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