• Ep14 Unreasonable hospitality: a blueprint for exceptional service – Mandi Ford

  • Jun 26 2024
  • Length: 36 mins
  • Podcast

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Ep14 Unreasonable hospitality: a blueprint for exceptional service – Mandi Ford

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  • Summary

  • Mandi Ford wanted to have a business that made everyone smile. Mandi’s Director at ES Concierge & Co, Australia leading life and business concierge. She and her team help with finding gifts, booking restaurants, delivering services – any little (and big) thing that needs solving. She espouses ‘unreasonable hospitality’: exceeding expectations and surprising and delighting customers.

    When hiring for customer service roles, she’s on the lookout for individuals who have a desire to serve others and treat everyone with respect. It’s important to choose and onboard suppliers carefully, ensuring they align with the company's values and customer service standards. Creating meaningful experiences for customers, she insists, doesn't always require a large budget; thoughtfulness and personalisation can make a significant impact.

    MORE INFORMATION

    ES Concierge
    https://esconcierge.co/

    The Sales Doctor
    https://thesalesdr.com.au/

    Mutual Mattering E-Book by Ingrid Maynard
    https://thesalesdr.com.au/mutual-mattering-e-book/

    See omnystudio.com/listener for privacy information.
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