March 24, 2020

All quality improvement in health and health care shares the goal of standardizing best practices, and ensuring that staff have the skills, resources, and capability to reliably implement proven and better ways of delivering care. But what does it mean to innovate, improve, and solve problems at warp speed during a time of crisis? Tune in to this WIHI to hear IHI's Chief Innovation and Education Officer, Dr. Kedar Mate, talk with host Madge Kaplan about ways health care can harness innovation to fight the COVID-19 pandemic.

Featuring

• Kedar Mate, MD, Chief Innovation and Education Officer, Institute for Healthcare Improvement

The ability of health care staff to raise concerns or report near-misses is only as strong as leadership’s willingness to listen. As Dr. Neil Baker writes, “psychological safety is quite fragile. People have a strong tendency to avoid speaking up about problems and disagreements.” Dr. Baker joined WIHI to address the necessity of honest dialogue and psychological safety in the workplace, achieved in part by better understanding and successfully navigating the power dynamics that exist in every organization.

Featuring:

• Neil Baker, MD, Principal, Neil Baker Consulting and Coaching, LLC

Featured Links:

• IHI Blog Post: Don't Let Your Staff Suffer in Silence
• Neil Baker Tool: Managing the Risks of Power
• IHI Framework for Improving Joy in Work

These days, US health systems are employing numerous efforts to address population health, but sometimes, these efforts fail to align. On this episode of WIHI, IHI’s Trissa Torres and Concord Hospital’s Vice President for Population Health, Betsey Rhynhart, discuss the Pathways to Population Health Compass to understand what it takes for a group to create a comprehensive, aligned population health strategy that unfolds over time.

Featuring:

• Betsey Rhynhart, MPH, Vice President for Population Health, Concord Hospital
• Trissa Torres, MD, MSPH, FACPM, Chief Population Health and Content Development Officer, Institute for Healthcare Improvement (IHI)

Featured Links:

• Pathways to Population Health Compass
• Pathways to Population Health Founding Partners
• Pathways to Population Health Framework