Walk the Walk

By: Andi Graham
  • Summary

  • A podcast about customer experience. Because everyone wins when we focus on what matters. Walk the Walk is a podcast for leaders doing the hard work to run a values-based organization from the top down, and side to side.
    2023 Andi Graham & Jon Jones
    Show more Show less
activate_Holiday_promo_in_buybox_DT_T2
Episodes
  • S2E6: Jake Sorofman // The Steel Thread of CX
    Nov 2 2023

    This week, Andi and Jon speak with Jake Sorofman about how customer experience aligns throughout the entire company - from employee experience to sales through delivery.

    Jake Sorofman is Chief Marketing Officer of Visier. Previously, Jake was president of MetaCX, an early stage SaaS company transforming CRM and customer success with a platform for defining and measuring value in stakeholder relationships; CMO of Pendo, the leading product analytics and digital adoption platform; and chief of research at Gartner, where he advised and published on CMO and customer experience topics. His writing has appeared in dozens of publications, including Forbes, Inc., and Harvard Business Review. He holds a BA in English and Political Science from University of New Hampshire, an MBA from Bentley, an MA in Liberal Studies from University of North Carolina Asheville, and a USCG 50 Ton Master Captain’s License.

    Show more Show less
    35 mins
  • S2E5: Bret Starr // How to Fix Everything in Sales & Marketing
    Oct 3 2023

    Bret Starr joins us this week in a fascinating talk about how and why marketing needs to change - and how better customer experience across the board is the answer.

    Grab Bret's book on Amazon: A Humble Guide To Fixing Everything In Brand, Marketing, And Sales

    Bret is founder and CEO of The Starr Conspiracy, an experience agency that has served thousands of tech companies around the world since 1999. Bret has dedicated his entire career to developing abundant employee, customer and shareholder experiences. He is an author, speaker and executive, but spends most of his time in the lab researching and creating experience models to help make the human-first value chain a broad reality.

    Show more Show less
    38 mins
  • S2E4: Matthew Oliphant // How to Actually Listen to Your Customers
    Sep 26 2023

    This week, UX researcher Matthew Oliphant joins Jon and Andi to talk about how better understanding can lead to better UX.

    Matthew is the Head of Design and Research at Studio VO. He is an experienced design and research leader who has improved dozens of products and services in multiple industries, such as Healthcare, Financial Services, and Education. 

    He cares deeply about empowering humans to live with less suffering and more dignity—and does his best to make sure technology supports that goal rather than its usual hindrance. He loves coffee, motorcycles, and long walks off short piers.

     

    Show more Show less
    46 mins

What listeners say about Walk the Walk

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.