Why do some applications have a large following and their revenues soar, while others are struggling with making a sale and are virtually unknown? Or why do you struggle with building internal acceptance for your program?

One reason might be that the former companies were able to build a community that includes not only users (and ends up being a glorified help desk), but also people who are convinced that your program is the best in its market ("superfans" - there is a whole concept around this, but I don't want to go too far here). But now the question is: How do you build such a community?

The guest in this episode is Heather Wendt, the community manager for Gain, Grow, Retain, and she has a lot of experience in customer success and community building. She also worked extensively in the learning field, which is another area to increase adoption in organizations

In this episode of the podcast we are talking about:

• Heather’s background
• How “community” goes hand-in-hand with customer success
• Functions of communities - help, concepts, nerding out, learning/teaching
• Why should an organization stand up a community? How to pitch the idea to senior management?
• Find and involve super users
• Where to find “your people” - examples of good community
• How to stand up and manage a community
• Measuring the success

Heather can be reached via LinkedIn here: https://www.linkedin.com/in/hmwendt/, and her community can be found here: https://gaingrowretain.com/.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

AI is *the* hot thing these days and you cannot pass any tool that does not have these two characters attached to it.

That is also true for the BPM space, and this week we have the pleasure to speak with a person who is working in this space for over 20 years and his tool has built in AI already, while other vendors are still thinking about how to integrate it in their stack.

The guest in this episode is Scott Armstrong, CEO of Interfacing, a BPM tool provider. He is a entrepreneur and investor at heart and also a partner in various consulting groups. In addition to this he is an avid skier.

In this episode of the podcast we are talking about:

• Scott's background (and a lot of Canadian geography ;-)
• The evolution of BPM and the AI hype cycle
• How AI is currently implemented in tools and where things will go
• How to implement AI in your program
• Ethical concerns and other potential drawbacks

Scott can be reached via LinkedIn here: https://www.linkedin.com/in/solution/ or via email at scott.armstrong@interfacing.com.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

The age old question: how do you make your processes "evergreen". Well, one way is to update your models on a regular basis (for example to comply with regulations), but is that really "the process" or is it just a picture of it? Your processes come to life when someone performs them and for this you need to be able measure them.

To support the process execution you can use an automation tool (a "heavy" BPMS, RPA, etc.) or you can use a lightweight low-code/no-code tool for this that business units can use themselves to solve their automation needs.

Our guest in this episode is Maximilian Neumaier, who is leading the Professional Services group at TIM Solutions and is implementing their low-code/no-code automation platform for over a decade now - starting as a working student and growing into his current leadership role.

In this episode of the podcast we are talking about:

• Maximilian's background
• Workflow philosophy and some examples
• Benefits of automating things in a dedicated workflow tool
• Process as the starting point for every automation initiative
• How to implement a process using low-code/no-code automation
• General recommendations for your project

You can reach Maximilian via LinkedIn (https://www.linkedin.com/in/maximilian-neumaier/) or TIM's website at https://tim-solutions.de.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.