Your Call is Very Important to Us

By: Tom Brannen and Vic Cooper
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  • Summary

  • With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at info@yourcallis.com. Thanks for joining us and be sure to spread the word!
    © 2024 Your Call is Very Important to Us
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Episodes
  • Ep: 6 - The Future of AI in CX: Letting AI Drive

    Ep: 6 - The Future of AI in CX: Letting AI Drive
    Oct 8 2024

    Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, procure, and implement AI. And Tom greatly oversimplifies the deployment of AI, though he has a good point.

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
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    50 mins
  • Ep:5 What are some of the most common CX mistakes?

    Ep:5 What are some of the most common CX mistakes?
    Apr 10 2024

    In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience.

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
    Show more Show less
    40 mins
  • Ep:4 Why are we so excited about Enterprise Connect 2023?

    Ep:4 Why are we so excited about Enterprise Connect 2023?
    Mar 16 2023

    In this podcast, we discuss the upcoming Enterprise Connect Conference, why conferences still matter, what we are doing at EC, and why we are so excited to take the podcast on the road!

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
    Show more Show less
    45 mins

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