Showing results by narrator "Caroline Miller" in All Categories

Positive leaders are able to dramatically expand their people’s - and their own - capacity for excellence. And they accomplish this without enormous expenditures or huge heroic gestures. The authors show that, like the butterfly in Brazil whose flapping wings create a typhoon in Texas, you can create profound positive change in your organization through simple actions and attitude shifts.

Maia Donovan watched her friends find true love, and dreamed of her own happily-ever-after, but wishes and reality don’t always match up. Maia doesn’t realize the biggest obstacle to her happily-ever-after may be herself, and the memories she’s hiding in her heart—that part of her heart that still belongs to her first true love. If Maia can’t resolve her fears and give up those old feelings, then finding her happily-ever-after may become an impossible dream.

ith more than two decades of experience working with hundreds of thousands of women and clients including eBay, GM, Microsoft, and more, Be Leaderly CEO Jo Miller has the strategies, stories, and research to help women shift their focus from doing to leading. In Woman of Influence, she provides a practical, hands-on road map that walks you through nine specific steps to build your brand, establish your legacy, and thrive.

Improv isn't about winging it or flying by the seat of your pants; improv at its core is about listening and responding. It's based on rules and techniques, and it taps directly into your soft communication skills. By incorporating it into your prep work for professional situations, you'll learn how to retrain your brain for the unexpected and get out of your own way in those unexpected - and expected - professional situations. Practicing improv is about developing the mental agility to spin any surprise in your favor and to communicate with confidence.

With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it's time for a manifesto for leaders who recognize - and are nervous about - the demands of the digital age. Whether you're an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company - and prescribing IT's future.

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you're in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust. 

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions.

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. Business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done - in any environment - and how to design improved work systems.

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. Business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done - in any environment - and how to design improved work systems.

Looking for a silver bullet to accelerate EL achievement? There is none. But this, we promise: when EL specialists and general ed teachers pool their expertise, your ELs’ language development and content mastery will improve exponentially. Just ask the tens of thousands of Collaboration and Co-Teaching users and now, a new generation of educators, thanks to this all-new second edition: Collaborating for English Learners.

The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge.

Award-winning organizational advisor Anese Cavanaugh reveals the secrets of IEP - Intentional Energetic Presence - for transforming your workplace and your life. The key to any company's success lies in its culture. This game-changing guide shows you how to shape and revitalize this culture - by setting the tone, engaging the team, and creating a dynamic working environment that encourages growth, productivity, and innovation.

If you owe back taxes to the IRS or state taxing authorities you have probably experienced the stress and frustration, anxiety, and sleepless nights spent wondering how you will ever be able to put all this behind you and get your life back. You've probably been bombarded by solicitations from attorney's, CPA's, and tax relief companies all offering to "help" you and quoting fees of several thousand dollars. Before you hire one of those firms, listen to this book!

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

This debut mystery introduces Magdalena Yoder, prim, proper, and persnickety proprietor of the PennDutch Inn, where guests luxuriate in the true "Amish experience," (read: doing Magdalena's chores and paying top dollar for the opportunity!).

When one of her more reclusive guests takes a tumble down the PennDutch's picturesquely steep staircase and breaks his neck, the timing couldn't be worse. It's the start of hunting season - and her inn is packed to capacity!

Juli Cooke, hard-working and getting nowhere fast, marries a dying man, Ben Bradshaw, for a financial settlement, not expecting he will set her on a journey of hope and love. The journey brings her to Luke Winters, a local art dealer, but Luke resents the woman who married his sick friend and warns her not to hurt Ben—and he's watching to make sure she doesn't.

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

Grow Your Grit—How You Can Develop the Critical Ingredient for Success Grit—defined as our perseverance and passion for long-term goals—is now recognized as one of the key determinants for achievement and life satisfaction. In an age that provides us with a never-ending stream of distractions and quick-and-easy solutions, how do we build this essential quality?