Mostrando resultados por narrador "walter Dixon" en Todas las categorías

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.

Why work harder than you have to? One manager kept his senior execs happy by secretly hacking into the company’s database, providing them the reports they needed in one-third the time. Hacking is a powerful solution to every stupid procedure, tool, rule, and process we are forced to endure. Benevolent hackers are saving business from itself. It would be so much easier to do great work if not for lingering bureaucracies, outdated technologies, and deeply irrational rules and procedures.

Betterness: Economics for Humans is a powerful call to arms for a post-capitalist economy. Umair Haque argues that just as positive psychology revolutionized our understanding of mental health by recasting the field as more than just treating mental illness, we need to rethink our economic paradigm. Why? Because business as we know it has reached a state of diminishing returns - though we work harder and harder, we never seem to get anywhere.

What's holding you back from business success, marital bliss or parenting nirvana? More than likely it's under the radar or below the surface of what you think. Maybe, it's like a pebble in your shoe that's irritating, uncomfortable, nagging and eventually crippling. In The Pebble in the Shoe, author Jim Fannin tells a simple story where you'll learn how a seemingly undetectable pebble can stop you from achieving your fullest potential. Some pebbles are lodged only in your business shoes. Some reside in your house slippers that you tuck under your bed.

How much government control is too much control? How much can government spend? How can government influence the level of unemployment? As Bernstein shows how to navigate an ever-changing economic landscape, his timeless insights throughout this audiobook make The Price of Prosperity as vital and important today as when it appeared in an environment fundamentally different from our own.

With twenty years of experience in frontier markets, including a decade working in Africa, author Jonathan Berman engages with top business leaders on the vast opportunities and challenges of the continent. Success in Africa pushes past the headlines on Africa's growth to answer the questions often asked by companies and investors: Who do I work with there and what drives them? How do I deal with government? What about war, disease, and poverty? What about China? How do I win?

In 1982, a 20-something named Michael Ross left home to backpack across Europe. Little did he know that his vacation would set in motion a chain of events that would hurl him into a career where the bosses are seasoned spies, and the work is tracking the world’s most dangerous terrorists. The Volunteer is a fast-paced memoir that provides insight into our world, both pre- and post-9/11, told by a man on the front lines in the war against terror.

What do Blendtec, The Wizarding World of Harry Potter and Barack Obama have in common? They all created huge amounts of buzz and generated millions of dollars in sales and campaign contributions by using the principles found in this enlightening audio book. A World Wide Rave is when people around the world are talking about you, your company, and your products Whether you're located in San Francisco, Dubai, or Reykjavik, it's when global communities eagerly link to your stuff on the Web.

Compete in the digital world with pragmatic strategies for success. Digital Sense provides a complete playbook for organizations seeking a more engaged customer experience strategy. By reorganizing sales and marketing to compete in today's digital-first, omni-channel environment, you gain newfound talent and knowledge from the resources already at hand.

Every great business - whether it's a popular pizza restaurant or a baby formula maker - is built on the same core fundamentals. Warren Buffett figured out this universal business truth at an early age, and used it to turn an initial investment of $105,000 into a massive $40 billion fortune. Building a Small Business that Warren Buffett Would Love takes this sound investment methodology and adapts it for small business owners looking to build, grow, or improve their own businesses.

Every business knows that the best customer is a happy customer. They return again and again, bring their friends, and deliver tons of free advertising via word of mouth and social media. But in order to grow that loyal base, you must be aware of your customers’ needs. Drawing on the latest research in the exploding field of positive psychology, Columbia Business School marketing professor Bernd Schmitt offers three unique approaches any business can use to turn a casual customer into a committed fan.

In Take Control of Your Anxiety--an easy-to-read self-help book for the layperson--Drs. Cortman, Shinitzky, and O'Connor present the current understanding of anxiety: its genesis in the brain, its functions and contributions to human survival and growth, and its progression to pathology. Each of the five major anxiety disorders is featured in a chapter that explores its etiology, practical steps, and exercises for successful resolution and real-life case studies of patients who have overcome the disorder.

When people are kept from moving - whether they're sitting through a presentation or stuck behind a desk - they become restless, and their attention waivers. Yet most training ignores the innate human desire for motion, resulting in participants learning less.

December 1942 saw the bloodiest Christmas in the history of mankind. Men were killing each other in greater numbers than ever before. The Holocaust continued, and innocent civilians were murdered by the thousands throughout the evil Nazi empire, even as the perpetrators celebrated the birth of Christ. Millions stationed in far-off lands amid the greatest conflict in human history feared this was their last Christmas in freedom, or their last Christmas alive. At the same time as the slaughter continued unabated, throughout the world there were random acts of kindness.

Increasingly, organizations count on project teams to develop products and deliver services to their customers. Consequently, effective teamwork and team leadership are integral components of an organization's success. Authors Stephen E. Kohn and Vincent D. O'Connell define the essence of superior performance by project teams at work and identify nine attributes of team membership and team leadership that set the stage for accomplishment of group objectives. Kohn and O'Connell bring these proven strategies to life with real-world examples drawn from decades of experience.

Think you know what it takes to be successful and happy? Think again! If you were to ask anyone what factor contributes most to being successful and happy, you can be virtually certain that not one of them would mention loyalty. And that's a problem.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of 77 government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector.

When the economy's difficult and jobs aren't secure, people tend to focus on the short term...on survival. But what they don't grasp is how their current position could be a springboard to their next position - or even the one after that. Caught between a fear of failure and a desire for instant success, they limit the risks they take, unwittingly limiting their opportunities. As much as they want to get ahead, they simply can't see how to get there. Trajectory is the answer.

Despite extensive evidence highlighting the influence of genetics in the business world, this critical connection has been glossed over by corporate leaders and management gurus. Now, for the first time, author Scott Shane explains why genes matter, and how an understanding of their relationship to behavior is of vital importance to employers, employees, and policy makers.

For more than 30 years, Hank Cardello was an executive and adviser to some of the largest food and beverage corporations in the world. For more than 30 years, he watched as corporate profits - and America's waistlines - ballooned: fattening consumers meant fattening profits. Now, in this fascinating and timely book, Cardello offers a behind-the-scenes look at the business of food.