Customer Service

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  • The Swipe-Right Customer Experience Audiobook By Sanna Eskelinen, Belinda Gerdt cover art

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  • The Orange Code Audiobook By Arkadi Kuhlmann, Bruce Philp cover art

    • The Orange Code

    • How ING Direct Succeeded by Being a Rebel With a Cause
    • By: Arkadi Kuhlmann, Bruce Philp
    • Narrated by: Bill Weideman, Jim Bond
    • Length: 10 hrs and 33 mins
    • Release date: 11-03-08
    • Language: English
    • 3.5 out of 5 stars 19 ratings
    • The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely....

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  • Happy Customers Bundle: 3 in 1 Bundle Audiobook By Aryana Konnor, Kinsley Thorley, William Grason cover art

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  • Dropshipping E-Commerce Audiobook By Kiyo Richards cover art

    • Dropshipping E-Commerce

    • A Must-Read Beginner's Guide to Dropshipping on How to Customize Your Own Brand Store, Find the Best Niche Content Which Will Keep Customers Coming Back!
    • By: Kiyo Richards
    • Narrated by: Michael David
    • Length: 3 hrs and 10 mins
    • Release date: 05-13-20
    • Language: English
    • 5 out of 5 stars 6 ratings

    • Have you ever heard of dropshipping? The simplified version is that you can fulfill customer orders with no stock. Since dropshipping doesn’t require you to purchase any stock, it is a risk-free business....

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  • How to Get Customers in Your Network Marketing Company Audiobook By Argena Olivis cover art

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  • Experience Is Everything Audiobook By Eng Tan, Daniel Rodriguez cover art

    • Experience Is Everything

    • Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
    • By: Eng Tan, Daniel Rodriguez
    • Narrated by: Caleb Thompson
    • Length: 5 hrs and 28 mins
    • Release date: 06-14-22
    • Language: English
    • Not rated yet

    • The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer—a NOW Customer. They are always on (and always online) and expect rapid resolutions....

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  • Build for Change Audiobook By Alan Trefler cover art

    • Build for Change

    • Revolutionizing Customer Engagement Through Continuous Digital Innovation
    • By: Alan Trefler
    • Narrated by: Don Sobczak
    • Length: 5 hrs and 58 mins
    • Release date: 07-27-20
    • Language: English
    • Not rated yet

    • Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies are going to die over the next few years not because of macroeconomic stress but because there is an emerging generation that is radically changing the rules of customer engagement....

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  • Soft Skills in Demand for 2020 Career Readiness Audiobook By Pattie Gibson Ed.D. cover art

    • Soft Skills in Demand for 2020 Career Readiness

    • By: Pattie Gibson Ed.D.
    • Narrated by: Pattie Gibson
    • Length: 2 hrs and 36 mins
    • Release date: 10-25-18
    • Language: English
    • 3 out of 5 stars 1 rating

    • The “Skills Gap” is real in today’s customer-oriented workplace. While technical or hard skills will differ by job description and industry, there are some universal soft skills that everyone needs to do well in order to succeed in their chosen careers. Listen to learn more....

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  • Tiny Noticeable Things Audiobook By Adrian Webster cover art

    • Tiny Noticeable Things

    • The Secret Weapon to Making a Difference in Business
    • By: Adrian Webster
    • Narrated by: Liam Gerrard
    • Length: 3 hrs and 54 mins
    • Release date: 09-21-21
    • Language: English
    • Not rated yet

    • Discover how you can draw people in and achieve greater success, in just a few minutes each day....

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  • #Resolve to Evolve Audiobook By Megan Driscoll cover art

    • #Resolve to Evolve

    • How Being Personal About Business Can Help It Grow
    • By: Megan Driscoll
    • Narrated by: Veronica Long
    • Length: 4 hrs and 35 mins
    • Release date: 06-09-20
    • Language: English
    • Not rated yet

    • #Resolve to Evolve is the book for anyone looking to start or grow a business in today’s changing markets. Whether your business is focused on products or services, the key to success is reaching the right consumers, and Megan Driscoll has written the book on how to do that....

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  • Alessandra on…The Sales Edge Audiobook By Dr. Tony Alessandra cover art

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  • Stadium Status Audiobook By John Brubaker cover art

    • Stadium Status

    • Taking Your Business to the Big Time
    • By: John Brubaker
    • Narrated by: Tim Andres Pabon
    • Length: 6 hrs and 3 mins
    • Release date: 05-03-17
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • Stadium status is that elusive place every coach, athlete, entertainer, and performer strives to reach....

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  • The Agenda Audiobook By Michael Hammer cover art

    • The Agenda

    • What Every Business Must Do to Dominate the Decade
    • By: Michael Hammer
    • Narrated by: Michael Hammer
    • Length: 6 hrs and 2 mins
    • Release date: 10-05-01
    • Language: English
    • 3.5 out of 5 stars 27 ratings

    • The Agenda teaches the ideas and techniques that any company—large or small, service firm or manufacturer—can use to out-execute and out-innovate its competitors....

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  • Developing Customer Services in the Black-Owned Business Audiobook By Yvonne P. Witter cover art

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  • Beyond Advertising Audiobook By Yoram "Jerry" Wind, Catharine Findiesen Hays cover art

    • Beyond Advertising

    • Creating Value Through All Customer Touchpoints
    • By: Yoram "Jerry" Wind, Catharine Findiesen Hays
    • Narrated by: Karen Saltus
    • Length: 8 hrs and 40 mins
    • Release date: 05-09-17
    • Language: English
    • 3 out of 5 stars 5 ratings
    • The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption....

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  • The Third Screen Audiobook By Chuck Martin cover art

    • The Third Screen

    • The Ultimate Guide to Mobile Marketing
    • By: Chuck Martin
    • Narrated by: John Chancer
    • Length: 9 hrs
    • Release date: 10-30-17
    • Language: English
    • Not rated yet
    • With the "first screen" - the television - companies sent ads directly into living rooms, reaching millions with one campaign. The "second screen" was the PC; now, the third is the mobile device....

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  • Wired and Dangerous Audiobook By Chip R. Bell, John R. Patterson cover art

    • Wired and Dangerous

    • How Your Customers Have Changed and What to Do About It
    • By: Chip R. Bell, John R. Patterson
    • Narrated by: Jay Webb
    • Length: 7 hrs and 20 mins
    • Release date: 01-19-12
    • Language: English
    • 4 out of 5 stars 12 ratings
    • Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world....

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  • From Data-Driven to People-Based Marketing: Successful Digital Marketing Strategies in a Privacy-First Era Audiobook By Marco

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  • Hyperwars Audiobook By Bruce Judson, Kate Kelly cover art

    • Hyperwars

    • Eleven Strategies for Survival and Profit in the Era of On-Line Business
    • By: Bruce Judson, Kate Kelly
    • Narrated by: James Naughton
    • Length: 3 hrs and 5 mins
    • Release date: 04-15-10
    • Language: English
    • 2 out of 5 stars 2 ratings
    • The effects of the on-line revolution are being felt far beyond Silicon Valley, and now all businesses - from start-ups to established companies - face survival of the fittest.....

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  • The Agile Brand Guide: Conversational Marketing Audiobook By Greg Kihlstrom cover art

    • The Agile Brand Guide: Conversational Marketing

    • Evaluating, Buying, and Implementing Chatbots, Conversational AI, and Live Chat for Marketers (Agile Brand Guides)
    • By: Greg Kihlstrom
    • Narrated by: Kenneth Montgomery
    • Length: 1 hr and 38 mins
    • Release date: 09-01-23
    • Language: English
    • Not rated yet

    • Drawing on Kihlström’s experience working with top organizations, and his ongoing conversations with leaders in marketing and customer experience as part of his award-winning podcast, The Agile Brand with Greg Kihlström, this guide provides insights and ideas....

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