Customer Service
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- By: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow....
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 07-23-19
- Language: English
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow....
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Listen First!
- Turning Social Media Conversations Into Business Advantage
- By: Stephen D. Rappaport
- Narrated by: Bart Flynn
- Length: 10 hrs and 20 mins
- Unabridged
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Shhh Listen. Hear that? That's the sound of your business. The conversations taking place online and in the marketplace tell you nearly everything you need to know about your company and your customers....
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Listen First!
- Turning Social Media Conversations Into Business Advantage
- Narrated by: Bart Flynn
- Length: 10 hrs and 20 mins
- Release date: 07-09-20
- Language: English
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Shhh Listen. Hear that? That's the sound of your business. The conversations taking place online and in the marketplace tell you nearly everything you need to know about your company and your customers....
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- By: Michael Anthony White
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Unabridged
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening....
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Release date: 10-21-21
- Language: English
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening....
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The Experience Business
- Why Price-Focused Businesses Fail and What Winners Do Instead
- By: James Sinclair
- Narrated by: James Sinclair
- Length: 3 hrs and 6 mins
- Unabridged
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How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...
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The Experience Business
- Why Price-Focused Businesses Fail and What Winners Do Instead
- Narrated by: James Sinclair
- Length: 3 hrs and 6 mins
- Release date: 02-24-21
- Language: English
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How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- By: Marion Debruyne
- Narrated by: Teri Schnaubelt
- Length: 8 hrs and 14 mins
- Unabridged
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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short....
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- Narrated by: Teri Schnaubelt
- Length: 8 hrs and 14 mins
- Release date: 03-19-19
- Language: English
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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short....
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- By: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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We all say things we shouldn't. What is important is how we deal with the gaffe....
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Average
- By Bungalow10 on 07-27-19
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 12-10-13
- Language: English
- We all say things we shouldn't. What is important is how we deal with the gaffe....
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Yellow Goldfish
- Nine Ways to Increase Happiness in Business to Drive Growth, Productivity, and Prosperity
- By: Stan Phelps, Rosaria Cirillo
- Narrated by: Virtual Voice
- Length: 6 hrs and 9 mins
- Unabridged
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There should only be one success metric in business and thatʼs happiness. A Yellow Goldfish is anytime a business does a little extra to ...
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Yellow Goldfish
- Nine Ways to Increase Happiness in Business to Drive Growth, Productivity, and Prosperity
- Narrated by: Virtual Voice
- Length: 6 hrs and 9 mins
- Release date: 02-26-24
- Language: English
- There should only be one success metric in business and thatʼs happiness. A Yellow Goldfish is anytime a business does a little extra to ...
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Brand You Economics
- Timeless, Tangible Principles and Tools to Build Your Brand Legacy
- By: Arnt Eriksen
- Narrated by: Arnt Eriksen
- Length: 4 hrs and 55 mins
- Unabridged
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Performance
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Whether it is Facebook, Instagram, Google, YouTube, email marketing, or a tactical channel to boost traffic and sales, more companies want to take shortcuts to boost their brand. These methods can pay off, but they can also hurt your brand....
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Great book!
- By G Flickinger on 02-25-24
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Brand You Economics
- Timeless, Tangible Principles and Tools to Build Your Brand Legacy
- Narrated by: Arnt Eriksen
- Length: 4 hrs and 55 mins
- Release date: 08-25-22
- Language: English
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Whether it is Facebook, Instagram, Google, YouTube, email marketing, or a tactical channel to boost traffic and sales, more companies want to take shortcuts to boost their brand. These methods can pay off, but they can also hurt your brand....
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Astounding Customer Service
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Original Recording
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Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills....
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Astounding Customer Service
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Release date: 08-06-14
- Language: English
- Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills....
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- By: David Meerman Scott
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Unabridged
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Performance
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Story
The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Release date: 07-27-20
- Language: English
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The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
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Performance
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Story
You will take a deep dive into what it really means to go above and beyond customer expectations and create fans for life. You will learn the concept of what it means deliver a "6-Star" experience every single time and how to make sure you are set up for business success....
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 06-16-22
- Language: English
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You will take a deep dive into what it really means to go above and beyond customer expectations and create fans for life. You will learn the concept of what it means deliver a "6-Star" experience every single time and how to make sure you are set up for business success....
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- By: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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Overall
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Performance
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Story
When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you....
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perfectly said
- By Simple Classic Life - April on 03-03-24
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 02-03-17
- Language: English
- When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you....
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- By: Jim Karrh PhD, Dorie Clark - foreword
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Unabridged
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Overall
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Performance
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Story
Engaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with their customers....
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Great new book for b2b marketing and sales people.
- By TradeIsLife on 11-23-20
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Release date: 09-01-19
- Language: English
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Engaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with their customers....
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Marketing Above the Noise
- Achieve Strategic Advantage with Marketing That Matters
- By: Linda J. Popky
- Narrated by: Karen Saltus
- Length: 5 hrs and 43 mins
- Unabridged
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Performance
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Linda Popky has developed Dynamic Market Leverage, an approach to help cut through the clutter, stand out, and effectively build business....
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Drivel follows by some abortion cheerleading.
- By K. Ellis on 05-03-17
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Marketing Above the Noise
- Achieve Strategic Advantage with Marketing That Matters
- Narrated by: Karen Saltus
- Length: 5 hrs and 43 mins
- Release date: 06-01-15
- Language: English
- Linda Popky has developed Dynamic Market Leverage, an approach to help cut through the clutter, stand out, and effectively build business....
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- By: Edgar Papke
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Unabridged
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Performance
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Story
True Alignment is an essential resource that will help you compete and succeed in today’s complex and rapidly changing business environment....
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Release date: 07-25-14
- Language: English
- True Alignment is an essential resource that will help you compete and succeed in today’s complex and rapidly changing business environment....
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The Turning Point
- A Complete Guide to Strategically Set Up, Effectively Manage, and Effortlessly Take Your Business to the Next Level
- By: James A. Guitard
- Narrated by: Steve Marvel
- Length: 7 hrs and 48 mins
- Unabridged
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Performance
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Story
The Turning Point offers practical ideas for the critical areas of your business focusing on the key actionable steps that lead to success. It provides the foundational knowledge required to deal with unknown and unexpected challenges....
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The Turning Point
- A Complete Guide to Strategically Set Up, Effectively Manage, and Effortlessly Take Your Business to the Next Level
- Narrated by: Steve Marvel
- Length: 7 hrs and 48 mins
- Release date: 08-04-20
- Language: English
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The Turning Point offers practical ideas for the critical areas of your business focusing on the key actionable steps that lead to success. It provides the foundational knowledge required to deal with unknown and unexpected challenges....
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- By: William E. Schneider
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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Overall
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Performance
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Story
From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail....
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release date: 08-29-17
- Language: English
- From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail....
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Customer Experience: It's not that easy
- Customer Experience Programs for B2B Companies
- By: Harry F. Bunn
- Narrated by: Virtual Voice
- Length: 4 hrs and 15 mins
- Unabridged
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Performance
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Story
Customer Experience programs are gaining momentum in small and large companies but most have been designed for the Business-to-consumer (B2C) model...
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Text is okay, but AI narration SUCKS
- By J. on 02-28-24
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Customer Experience: It's not that easy
- Customer Experience Programs for B2B Companies
- Narrated by: Virtual Voice
- Length: 4 hrs and 15 mins
- Release date: 02-25-24
- Language: English
- Customer Experience programs are gaining momentum in small and large companies but most have been designed for the Business-to-consumer (B2C) model...
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The ChatGPT Money Machine
- Unlocking Income Streams Online
- By: Manon Huang
- Narrated by: Tonya Rogers
- Length: 1 hr and 32 mins
- Unabridged
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Performance
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"The ChatGPT Money Machine: Unlocking Income Streams Online" presents a comprehensive exploration of ChatGPT's transformative impact on diverse facets of the digital landscape, serving as a catalyst for innovative income-generating opportunities....
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The ChatGPT Money Machine
- Unlocking Income Streams Online
- Narrated by: Tonya Rogers
- Length: 1 hr and 32 mins
- Release date: 12-13-23
- Language: English
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"The ChatGPT Money Machine: Unlocking Income Streams Online" presents a comprehensive exploration of ChatGPT's transformative impact on diverse facets of the digital landscape, serving as a catalyst for innovative income-generating opportunities....
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- By: Richard Owen, Laura L. Brooks
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Unabridged
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Performance
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Answering the Ultimate Question builds on the link between Net Promoter Scores and business growth and profitability....
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Release date: 07-09-20
- Language: English
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Answering the Ultimate Question builds on the link between Net Promoter Scores and business growth and profitability....
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