Customer Service

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  • People Love You Audiobook By Jeb Blount cover art

    • People Love You

    • The Real Secret to Delivering Legendary Customer Experiences
    • By: Jeb Blount
    • Narrated by: Jeb Blount
    • Length: 5 hrs and 7 mins
    • Release date: 07-17-20
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions....

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 110 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • Lean Mastery Collection: 8 Manuscripts Audiobook By Jeffrey Ries cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 12-21-18
    • Language: English
    • 4 out of 5 stars 181 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • Hug Your Haters Audiobook By Jay Baer cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 237 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

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  • The Startup Owner's Manual Audiobook By Steve Blank, Bob Dorf cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 06-23-20
    • Language: English
    • 4.5 out of 5 stars 70 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Dealing with Difficult People Audiobook By Roy Lilley cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 05-28-19
    • Language: English
    • 4 out of 5 stars 446 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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  • Sense & Respond Audiobook By Jeff Gothelf, Josh Seiden cover art

    • Sense & Respond

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • By: Jeff Gothelf, Josh Seiden
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 19 mins
    • Release date: 12-10-19
    • Language: English
    • 4.5 out of 5 stars 51 ratings

    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

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  • The Nordstrom Way to Customer Experience Excellence, 3rd Edition Audiobook By Robert Spector, breAnne O. Reeves cover art

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  • How to Win Customers and Keep Them for Life Audiobook By Michael LeBoeuf Ph.D. cover art

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  • Your Full Guide to Owning & Operating a Hospitality Property - Successfully Audiobook By Gerry MacPherson cover art

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  • The Gold Standard Audiobook By Colin Cowie cover art

    • The Gold Standard

    • Giving Your Customers What They Didn't Know They Wanted
    • By: Colin Cowie
    • Narrated by: Colin Cowie
    • Length: 5 hrs and 47 mins
    • Release date: 09-07-21
    • Language: English
    • 5 out of 5 stars 44 ratings

    • Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • Make Your Brand Legendary Audiobook By Scott Wozniak cover art

    • Make Your Brand Legendary

    • Create Raving Fans with the Customer Experience Engine
    • By: Scott Wozniak
    • Narrated by: Scott Wozniak
    • Length: 5 hrs and 25 mins
    • Release date: 10-10-23
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with raving fans....

    Regular price: $21.01 or 1 credit

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  • Deploy Empathy Audiobook By Michele Hansen cover art

    • Deploy Empathy

    • A Practical Guide to Interviewing Customers
    • By: Michele Hansen
    • Narrated by: Michele Hansen
    • Length: 7 hrs and 9 mins
    • Release date: 04-01-22
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....

    Regular price: $19.50 or 1 credit

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  • The Hidden Psychology of Social Networks Audiobook By Joe Federer cover art

    • The Hidden Psychology of Social Networks

    • How Brands Create Authentic Engagement by Understanding What Motivates Us
    • By: Joe Federer
    • Narrated by: Alex Knox
    • Length: 9 hrs and 14 mins
    • Release date: 07-14-21
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....

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  • The Customer Success Professional's Handbook Audiobook By Ashvin Vaidyanathan, Ruben Rabago cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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  • Hug Your Customers Audiobook By Jack Mitchell cover art

    • Hug Your Customers

    • The Proven Way to Personalize Sales and Achieve Astounding Results
    • By: Jack Mitchell
    • Narrated by: Jack Mitchell
    • Length: 7 hrs and 54 mins
    • Release date: 04-14-15
    • Language: English
    • 4.5 out of 5 stars 223 ratings

    • If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

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  • DISCOVER Questions™ Get You Connected Audiobook By Deb Calvert cover art

    • DISCOVER Questions™ Get You Connected

    • for Professional Sellers
    • By: Deb Calvert
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 15 mins
    • Release date: 01-24-24
    • Language: English
    • 2.5 out of 5 stars 3 ratings
    • Make every sales call count and be the ONE seller buyers want to talk to! With DISCOVER Questions , you will be able to differentiate yourself ...

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  • The Business of Belonging Audiobook By David Spinks cover art

    • The Business of Belonging

    • How to Make Community your Competitive Advantage
    • By: David Spinks
    • Narrated by: Christopher Douyard
    • Length: 6 hrs and 19 mins
    • Release date: 05-18-21
    • Language: English
    • 4.5 out of 5 stars 56 ratings

    • CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

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  • The Forever Transaction Audiobook By Robbie Kellman Baxter cover art

    • The Forever Transaction

    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 23 ratings

    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

    Regular price: $17.19 or 1 credit

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