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Four Seasons
- The Story of a Business Philosophy
- Narrated by: Jeff Semple
- Length: 8 hrs and 13 mins
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Four Seasons
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Publisher's summary
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service?
Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business.
Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury—in fact, it sets the standard by which every luxury hotel is measured.
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It's an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside 14 such remarkable companies.
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5 out of 5 stars
-
fantastic book for small company builders
- By Amazon Customer on 08-01-17
By: Bo Burlingham
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Good Company
- By: Arthur M. Blank
- Narrated by: Danny Campbell
- Length: 7 hrs and 6 mins
- Unabridged
-
Overall4.5 out of 5 stars 181
-
Performance4.5 out of 5 stars 159
-
Story4.5 out of 5 stars 159
Arthur M. Blank believes that for good companies, purpose and profit can - and should - go hand in hand. And he should know. Together with cofounder Bernie Marcus, Blank built The Home Depot from an idea and a dream to a $50 billion-dollar company, the leading home improvement retailer in the world. And even while opening a new store every 42 hours, they never lost sight of their commitment to care for their people and communities.
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5 out of 5 stars
-
Honest and insightful
- By C. Evans on 09-27-20
By: Arthur M. Blank
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Where You Are Is Not Who You Are
- A Memoir
- By: Ursula Burns
- Narrated by: Ursula Burns
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 411
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Performance4.5 out of 5 stars 354
-
Story5 out of 5 stars 356
The first Black female CEO of a Fortune 500 company looks back at her life and her career at Xerox, sharing unique insights on American business and corporate life, the workers she has always valued, racial and economic justice, how greed is threatening democracy, and the obstacles she’s conquered being Black and a woman.
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5 out of 5 stars
-
Relatable story, flaws and all
- By Anonymous User on 01-06-22
By: Ursula Burns
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Play Nice but Win
- A CEO's Journey from Founder to Leader
- By: Michael Dell, James Kaplan
- Narrated by: Michael Dell
- Length: 10 hrs and 35 mins
- Unabridged
-
Overall4.5 out of 5 stars 684
-
Performance4.5 out of 5 stars 581
-
Story4.5 out of 5 stars 578
In 1984, soon-to-be college dropout Michael Dell hid signs of his fledgling PC business in the bathroom of his University of Texas dorm room. Almost 30 years later, at the pinnacle of his success as founder and leader of Dell Technologies, he found himself embroiled in a battle for his company’s survival. What he’d do next could ensure its legacy — or destroy it completely.
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4 out of 5 stars
-
Not perfect, but worth a listen
- By James S. on 11-09-21
By: Michael Dell, and others
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How Chuck Feeney Made and Gave Away a Fortune
- The Billionaire Who Wasn't
- By: Conor O'Clery
- Narrated by: Erik Synnestvedt
- Length: 16 hrs
- Unabridged
-
Overall4.5 out of 5 stars 222
-
Performance4.5 out of 5 stars 172
-
Story4.5 out of 5 stars 172
In 1988 Forbes magazine hailed Chuck Feeney as the 23rd richest American alive. No one knew until then that he was extremely wealthy. Or was he? Born during the Depression in Elizabeth, New Jersey, Feeney had made a fortune as co-founder of Duty Free Shoppers, the world's largest duty-free retail chain. How he did it is one of the great untold retail stories of modern times. The greater untold story is that Feeney had in fact given away his fortune, in its totality, to endow Atlantic Philanthropies - one of the most generous and secretive philanthropic funds in the world.
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5 out of 5 stars
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Horizons I never knew were there!
- By DTU_Garza on 08-13-17
By: Conor O'Clery
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Richistan
- A Journey Through the American Wealth Boom and the Lives of the New Rich
- By: Robert Frank
- Narrated by: Dick Hill
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall4 out of 5 stars 207
-
Performance4 out of 5 stars 89
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Story4 out of 5 stars 89
The rich have always been different from you and me, but this revealing and funny journey through Richistan entertainingly shows that they are more different than ever. Richistanis have 400-foot-yachts, 30,000-square-foot homes, house staffs of more than 100, and their own "arborists". They're also different from Old Money, and have torn down blue-blood institutions to build their own shining empire.
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2 out of 5 stars
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Ho Hum....being rich is work!
- By Scarlett on 06-16-07
By: Robert Frank
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The Wawa Way
- How a Funny Name and Six Core Values Revolutionized Convenience
- By: Bob Andelman, Howard Stoeckel
- Narrated by: Dana Hickox
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 39
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Performance4.5 out of 5 stars 32
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Story4.5 out of 5 stars 32
Grahame Wood opened the first Wawa Food Market in 1964 as an outlet for Wawa dairy products. Since then, the convenience store has grown into a well-known company that competes against the biggest industry players in the world in three areas: fuel, convenience, and food, all while maintaining their personal approach and small business mentality. Now, almost 50 years later, Wawa has opened its first store in Florida and begun to play on the national field. How did it happen?
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5 out of 5 stars
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Great outline for success at anything...
- By Friend on 09-29-15
By: Bob Andelman, and others
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Finish Big
- How Great Entrepreneurs Exit Their Companies on Top
- By: Bo Burlingham
- Narrated by: Sean Pratt
- Length: 10 hrs and 17 mins
- Unabridged
-
Overall4.5 out of 5 stars 158
-
Performance4.5 out of 5 stars 130
-
Story4.5 out of 5 stars 128
When pioneering business journalist and Inc. magazine editor at large Bo Burlingham wrote Small Giants, it became an instant classic for its original take on a common business problem - how to handle the pressure to grow. Now Burlingham is back to tackle an even more common problem - how to exit your company well. Sooner or later, all entrepreneurs leave their businesses and all businesses get sold, given away, or liquidated.
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5 out of 5 stars
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Begin with the end in mind
- By D. Hartzell on 02-05-15
By: Bo Burlingham
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Mentor to Millions
- By: Kevin Harrington, Mark Timm
- Narrated by: Kevin Harrington, Mark Timm
- Length: 5 hrs and 30 mins
- Unabridged
-
Overall4.5 out of 5 stars 111
-
Performance5 out of 5 stars 96
-
Story4.5 out of 5 stars 94
Kevin Harrington, one of the original "sharks" of the TV hit Shark Tank, and serial entrepreneur Mark Timm take you on a journey that radically redefines what it means to truly succeed - at work, at home, and in every area of life.
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5 out of 5 stars
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Listen at 1.4x
- By Mark Fry on 09-26-20
By: Kevin Harrington, and others
-
Fulfillment
- Winning and Losing in One-Click America
- By: Alec MacGillis
- Narrated by: Danny Gavigan
- Length: 12 hrs and 22 mins
- Unabridged
-
Overall4.5 out of 5 stars 205
-
Performance4.5 out of 5 stars 172
-
Story4 out of 5 stars 172
Alec MacGillis’ Fulfillment is not another inside account or exposé of our most conspicuously dominant company. Rather, it is a literary investigation of the America that falls within that company’s growing shadow. As MacGillis shows, Amazon’s sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated.
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3 out of 5 stars
-
Missing some important angles
- By D. Zimmerle on 08-19-21
By: Alec MacGillis
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Working Together
- Why Great Partnerships Succeed
- By: Michael D. Eisner, Aaron R. Cohen
- Narrated by: Rick Adamson, Michael D. Eisner (introduction and epilogue)
- Length: 7 hrs and 49 mins
- Unabridged
-
Overall4.5 out of 5 stars 97
-
Performance4.5 out of 5 stars 73
-
Story4.5 out of 5 stars 74
Dig deep and you will find the most compelling argument for working together: Happiness. In business there are always unique individual achievers, but pull down the veil and you'll often find someone alongside them. Michael Eisner does just that in Working Together. Using his own collaboration with Frank Wells at Disney as a launching point for examining other famously successful partnerships, Eisner offers us an intimate and deeply personal look at some of the most rewarding business partnerships.
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4 out of 5 stars
-
Interesting to see what all partners had in common
- By Amazon Customer on 06-01-13
By: Michael D. Eisner, and others
-
The Reinventors
- How Extraordinary Companies Pursue Radical Continuous Change
- By: Jason Jennings
- Narrated by: Jason Jennings
- Length: 6 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 47
-
Performance4.5 out of 5 stars 40
-
Story4.5 out of 5 stars 40
Eventually every job and every business will become irrelevant. According to Jason Jennings, the past few decades have seen unprecedented shifts: former third-world nations have transformed themselves into high-tech manufacturing powerhouses; technology has democratized business and increased competition in ways never before seen; and customers, used to getting exactly what they want when they want it, are no longer beholden to the corporate giants.
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5 out of 5 stars
-
Good advice
- By Myers on 07-28-18
By: Jason Jennings
-
The Liar's Ball
- The Extraordinary Saga of How One Building Broke the World's Toughest Tycoons
- By: Vicky Ward
- Narrated by: Jonathan Yen
- Length: 6 hrs and 35 mins
- Unabridged
-
Overall4.5 out of 5 stars 52
-
Performance4.5 out of 5 stars 41
-
Story4.5 out of 5 stars 41
Harry Macklowe is one of the most notorious wheelers and dealers of the real-estate world, and The Liar's Ball is the story of the gamblers and thieves who populate his world. Watch as Harry makes the gutsy bid for midtown Manhattan's famous GM building and puts almost no money down, landing the billion-dollar transaction that made him the poster child for New York's real-estate royalty. Listen in on the secret conversations, back-door deals, and blackmail that put Macklowe and his cronies on top - and set them up for an enormous fall.
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4 out of 5 stars
-
Excellent. Hope Biden Gets Covered Next
- By greenemann on 07-29-21
By: Vicky Ward
-
The Art of Business Wars
- Battle-Tested Lessons for Leaders and Entrepreneurs from History's Greatest Rivalries
- By: David Brown
- Narrated by: David Brown
- Length: 11 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 116
-
Performance4.5 out of 5 stars 105
-
Story4.5 out of 5 stars 105
Based on the chart-topping Business Wars podcast, stories, and lessons from history’s greatest business rivalries, interspersed with audio clips from the podcast. Using Chinese military genius Sun Tzu’s strategies as a guide, Brown examines why some companies triumph while others crumble....
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1 out of 5 stars
-
Just a repeat of the pod cast…..
- By Vm2008 on 02-01-22
By: David Brown
-
Sun, Sin, Suburbia
- The History of Modern Las Vegas Revised and Expanded
- By: Geoff Schumacher
- Narrated by: Douglas R. Pratt
- Length: 11 hrs and 20 mins
- Unabridged
-
Overall4 out of 5 stars 57
-
Performance4 out of 5 stars 47
-
Story4.5 out of 5 stars 47
Las Vegas is gambling's mecca - Sin City the Entertainment Capital of the World with 40 million visitors a year. But that's just part of the story. This carefully documented history tracks the rise of Las Vegas from its vital role in World War II, of the Rat Pack era of the 50s, the explosive growth of the 90s, and it's colossal collapse in the post 2008 real-estate crash. It offers a history of the iconic Strip, but also profiles the neighborhoods where over 2 million people live.
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4 out of 5 stars
-
Good History of Vegas - old, modern and mundane
- By Amazon Customer on 06-13-14
By: Geoff Schumacher
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CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
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When Lynsi Snyder’s grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining firsthand experience with almost every aspect of the family business until she became president in 2010. She has led the company through explosive growth—today, there are three-hundred-ninety-two stores and counting—and is deeply committed to the well-being of the In-N-Out Burger family.
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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Too long and repetitive
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Around the Corner to Around the World
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-
Performance4.5 out of 5 stars 47
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Robert Rosenberg took over as CEO of Dunkin’ Donuts in 1963, 13 years after the first restaurant was founded by his father William. In his remarkable 35-year run, he grew the company from $10 million in sales to over $2 billion with more than 3,000 outlets. Through his tenure, Robert learned important lessons on running and scaling a family business. Rosenberg shares his insider perspective on all the dramatic highs and lows that are part of the Dunkin’ Donuts story to guide you to your own success story.
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4 out of 5 stars
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Simple but good
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The Surprise Restaurant Manager
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Surprise - you’re in charge now! Steady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You’ve run the Friday night rush, you’ve juggled expectations of staff and guests - but have you figured out how to improve while keeping the restaurant profitable?
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A must have for managers
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The Company I Keep
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In his much-anticipated memoir, The Company I Keep: My Life in Beauty, Chairman Emeritus and former CEO of The Estée Lauder Companies Leonard A. Lauder shares the business and life lessons he learned as well as the adventures he had while helping transform the mom-and-pop business his mother founded in 1946 in the family kitchen into the beloved brand and ultimately into the iconic global prestige beauty company it is today.
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Your Full Guide to Owning & Operating a Hospitality Property - Successfully
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Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
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The Rothschilds
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No family in the past two centuries has been as constantly at the center of Europe's great events, has featured such varied and spectacular personalities, has had anything close to the wealth of the Rothschilds. To this day they remain one of the most powerful and wealthy families in the world. In Frederic Morton's classic tale, the family is brought vividly to life.
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3 out of 5 stars
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Engaging read but dubious sentiment
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Authentic
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Performance4.5 out of 5 stars 274
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Paul Van Doren is the founder of Vans - the shoe company beloved by skateboarders, creatives, and fans everywhere for its laid-back, colorful SoCal vibe, and famous for its people-oriented company culture. How did Van Doren establish a family shoe business that evolved into a globally recognized brand with annual revenue of more than four billion dollars? A blue-collar kid with no higher education and zero retail experience, Van Doren leveraged a knack for numbers, a genius for efficiency, and the know-how to make a great canvas tennis shoe into an all-American success story.
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5 out of 5 stars
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Van Doren
- By Phillip V. on 05-18-21
By: Paul Van Doren
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The Service Culture Handbook
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- By: Jeff Toister
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- Unabridged
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Performance5 out of 5 stars 21
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Story4.5 out of 5 stars 21
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- By Shane K. on 05-14-24
By: Jeff Toister
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Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- By: Taylor Scott, Jon Gordon - foreword
- Narrated by: Taylor Scott
- Length: 6 hrs and 5 mins
- Unabridged
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Overall4.5 out of 5 stars 23
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Performance5 out of 5 stars 21
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Story4.5 out of 5 stars 21
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry.
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5 out of 5 stars
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Fairly basic but solid
- By Shane K. on 04-29-24
By: Taylor Scott, and others
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
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Overall5 out of 5 stars 2,944
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Performance5 out of 5 stars 2,644
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Story5 out of 5 stars 2,644
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
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Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
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Overall4.5 out of 5 stars 191
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Performance4.5 out of 5 stars 156
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Story4.5 out of 5 stars 154
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
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4 out of 5 stars
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Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
What listeners say about Four Seasons
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Josh Heinrichs
- 10-31-23
A must-read for anyone in the hotel game!
Mr. Sharp’s story is inspiring and a great recruitment tool for the Four Seasons brand.
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Overall3 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- Teller
- 03-16-24
A few interesting tidbits about business.
The first third of the book, about evolving, the style of guest relations, was fairly interesting. But the last 2/3 are mostly self promotion and self congratulations. The reader seemed unfamiliar with various words from time to time, an odd choice for a person bragging about a hotel chain whose service aspires to perfection.
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