Michael Ballé
AUTHOR

Michael Ballé

Customer Service Workplace & Organizational Behavior Inspiring
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Michael Balle, Ph.D., has been studying the link betwen individual reasoning and large-scale change for the past twenty five years; This has led him to experiment and research on various aspects of change in organizations, and, in particular the practice of lean management. Michael works with senior executives on the shop floor improving processes and then writes it up - which is the fun part.
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